I’m not sure where to post this problem and if this is the incorrect area, please let me know.

I have ISY 994I, both Firmware and UI at 5.0.14.  I have a small space heater plugged into an Insteon 26663.222 on/off outlet v.44. 

I have the Amazon Alexa portal installed and, until recently, had no problems with voice control of the heater. (No. I don’t know what changed….sorry.)  Alexa no longer recognizes either the word “heat” or “heater” instead announcing “I had trouble communicating with provider. Check your devices network connection and power supply.”

 

I went into the portal and added “junk” as a trigger word.  That worked for a bit but is now no longer recognized like the two above.  I’m now using “vinegar” as a trigger and, so far, it’s working just fine but not exactly intuitive!

 

I’m not sure what I’m doing (advanced age has a lot to do with this) and would like to find a solution.  Device vs Scene vs Progam?  ISY category vs Alexa category? 

 

I’ve tried it as a “device”.  I’ve added a simple on/off program and tried that.  No joy.

 

I’m not new to this.  I have thirty-seven devices controlled via Alexa, and all  but one work well.

 

Has anyone any idea where I should look next?

 

Thanks.

JLOB

 

 

 

 

 

What is your exact vocal syntax you are using to control this device?

EXACT is..."Alexa, Turn on (or off) vinegar" 

Thanks.

 

JLOB

 

Have you used the Alexa app on a mobile device to "delete all" devices and then used "Discover" again?

I got messed about for months, by using their webpage app and then an Android v4.x  mobile app. They just make things not work magically without warning. My Win 10 Edge Browser webpage app makes my routines all disappear into generic triggers. Just some thoughts.

I never thought of deleting ALL the devices.  How safe is that and why do I need to use a mobile app instead if just asking Alexa to do it as usual?  Sounds like it will do what I want but I worry about losing all the devices.

Thanks.

JLOB

 

I just looked at (what I THINK is) the proper Alexa mobile app.  I can't seem to find a "delete all" phrase, but in looking at the device list, it appears that if I do that, all my Echo Dots (11) and associated settings will get deleted as well?  Comment?

Thanks.

JLOB

 

1 hour ago, JLOB said:

I just looked at (what I THINK is) the proper Alexa mobile app.  I can't seem to find a "delete all" phrase, but in looking at the device list, it appears that if I do that, all my Echo Dots (11) and associated settings will get deleted as well?  Comment?

Thanks.

JLOB

 

Click on the Devices page/Tab. Slide down to the bottom and you will find "Delete All"

After that is done ask Alexa "Discover" or click the discover button on the app. It will find everything in the ISY Portal that you set up. Multiple instances of devices and edits you made since the beginning will be cleaned out.

larryllix

 

Thank you.  Got it!  I was looking at the Android App in my phone, which doesn’t have that option.  I found it on the Amazon Alexa app under Smathome/Devices!  I had many duplicates.  Everything is back to normal.  I appreciate your help.

 

J.

 

 

 

https://alexa.amazon.com/spa/index.html#cards

 

 

 

 

 

 

 

 

Should this happen again, I'd look at the Alexa app to see what phrase Alexa is hearing just in case it's different than what you're saying.

larryllix

 
Thank you.  Got it!  I was looking at the Android App in my phone, which doesn’t have that option.  I found it on the Amazon Alexa app under Smathome/Devices!  I had many duplicates.  Everything is back to normal.  I appreciate your help.

 
J.

 

 

 
https://alexa.amazon.com/spa/index.html#cards

 

 

 

 

 
 
 
 

Always welcome. We live to solve problems here.

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