dj@deanejohnson.com Posted June 4, 2019 Posted June 4, 2019 I installed the Mobilinc module in my ISY which was a mistake on my part. Now I want to get it out so that my portal is freed up to allow me to get ISY functioning once again with Alexa. I don't use my ISY for anything mobile, so I have no need for Mobilinc. I have no idea how to go about getting it out and could use some guidance.
TomL Posted June 4, 2019 Posted June 4, 2019 I did the same thing. You just need to go to the UDI support page and send them a message to deactivate Mobilinc portal. Think they neede the UUD number off the ISY. Was a year or so ago but is my recillocection of what needed to be done. Thanks Tom
TomL Posted June 4, 2019 Posted June 4, 2019 https://www.universal-devices.com/contact-us/ Click on submit ticket.
asbril Posted June 4, 2019 Posted June 4, 2019 40 minutes ago, dj@deanejohnson.com said: so that my portal is freed up to allow me to get ISY functioning once again I understand that you want to remove the Mobilinc because you are not using it, but what I don't understand (or don't know) is why it frees up ISY Portal and/or makes it work better.
TomL Posted June 4, 2019 Posted June 4, 2019 In my case it was because it caused Alexa to stop working, I had already programmed all my devices with it through the ISY portal and did not want to do it again in the Mobilinc portal. I had installed Mobilinc only for the mobil app ability. It was eaier to cancel it and use agave, then go through setting up all the devices for alexa again. Thanks Tom
dj@deanejohnson.com Posted June 4, 2019 Author Posted June 4, 2019 22 minutes ago, asbril said: I understand that you want to remove the Mobilinc because you are not using it, but what I don't understand (or don't know) is why it frees up ISY Portal and/or makes it work better. My understanding is that ISY has only one portal available. I want the simplest path possible from Echo to ISY. The more third party software involved, the more chance there is for things to go wrong when there are updates, etc. I use ISY as my Z-Wave controller and it is the best Z-Wave controller I have ever experienced. Flawless and stable as a rock. I also use Echo for voice control. Since I don't have any use for mobile access, it makes no sense to have a third party system such a Mobilinc in the mix. Right now, my voice control with Echo is non-functional since Mobilinc it locking up the portal.
asbril Posted June 4, 2019 Posted June 4, 2019 2 minutes ago, dj@deanejohnson.com said: Right now, my voice control with Echo is non-functional since Mobilinc it locking up the portal. I totally agree with you that ISY is the BEST. As mentioned before, I understand that it makes no sense to keep a module in Portal if you don't use it, but what puzzles me is that Mobilinc makes your Echo non-functional. I have Mobilinc Pro connected to my ISY Portal, and also have both Alexa, IFTTT and Google Home (though I rarely use Alexa). I have not experienced any interference having all these connected to Portal.
dj@deanejohnson.com Posted June 4, 2019 Author Posted June 4, 2019 As I looked through the threads on this forum, I saw numerous posts from UDI folks that only one portal existed. What may have been changed in ISY since those posts were made is something I don't know. When I use the drop down menu, I get the message that ISY is not on-line. When I look at the "About" drop down, it shows the portal is being used by Mobilinc. I'm not a computer guy, so figuring this stuff out requires I take the most simple and direct route possible.
simplextech Posted June 4, 2019 Posted June 4, 2019 4 minutes ago, asbril said: As mentioned before, I understand that it makes no sense to keep a module in Portal if you don't use it, but what puzzles me is that Mobilinc makes your Echo non-functional. @asbril I think he has Mobilinc Connect setup. You can't have ISY portal and Mobilinc Connect at the same time. The previous generation of Mobilinc apps didn't require Mobilinc Connect which is why you don't have the issue. You can use Mobilinc Pro, HD, etc with a direct connection and not required to use Mobilinc connect like the new Mobilinc X does. 1
asbril Posted June 4, 2019 Posted June 4, 2019 2 minutes ago, simplextech said: I think he has Mobilinc Connect setup Indeed, that would explain it. And that is why I did not upgrade to Mobilinc X. Thanks
dj@deanejohnson.com Posted June 4, 2019 Author Posted June 4, 2019 I provided the information to UDI and they quickly responded with clear instructions. A quick test of the voice control of a Z-Wave table lamp indicates all is well now, and Mobilinc is gone. I'm not anti-Mobilinc in any way, I just don't happen to have any use for it in my application. I appreciate the direction I got in the posts I got in this thread that lead to a quick solution. Deane 2
pdxcav Posted July 10, 2019 Posted July 10, 2019 I've been using Echo and the legacy Mobilinc app (HD), but recently was considering upgrading to the Mobilinc X app. I personally have a need for both types of control, so was wondering if the ISY portal would eventually support multiple connections? Or am I stuck with Mobilinc HD?
Michel Kohanim Posted July 11, 2019 Posted July 11, 2019 @pdxcav, Unfortunately ISY994 does not have enough resources to maintain two persistent / HTTPS connections. With kind regards, Michel
BoomerangThree Posted October 15, 2019 Posted October 15, 2019 Hi All, 1st apologies for this comment / questions, but over the years, for whatever reason I have gone back and forth / switching between the ISY Port and Mobilinc either because of support / functionality that was present in one and not the other, or at least I thought that. So, now I'm back updating ISY, doing a bit of additional programming and preparing for Polisy. I have the following questions: If you can respond / educate or point me to the threads that will I'll appreciate it greatly. 1. To my knowledge, Polisy will require the ISY Portal. Is this correct? 2. It appears that the ISY Portal is equivalent to the Mobilinc Portal in functionality and features. Is this correct? (Alexa, Alerts, Mobilinc HD Support, Insteon and more importantly Polisy, which I don't see that Mobilinc will support) 3. Anything else I should be aware of before I request to be switched back to the ISY Portal from my existing Mobilinc? Thanks again.
Michel Kohanim Posted October 15, 2019 Posted October 15, 2019 @BoomerangThree, 1. No, Polisy does not require ISY Portal 2. In some respects but not entirely. MobiLinc has excellent notifications which ISY Portal does not have. On the other hand, you need ISY Portal for PGC which MobiLinc does not have. I let Wes describe more of the MobiLinc features 3. Not really. You can easily switch between the two online and at any time: https://wiki.universal-devices.com/index.php?title=Main_Page#Instructions_for_Purchase.2FActivation.2FDeactivation With kind regards, Michel 1
BoomerangThree Posted October 15, 2019 Posted October 15, 2019 Thanks Michel. Your support past, present, and future is greatly appreciated! 2
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