Strange failure

[macrhino]

I have an ISY running 5.0.15. WE had lightning strike our electricity pole outside and fried a Mikrotik router, both garage door openers, several smart switches, my solar inverter, and a host of other things. Strangely enough the ISY partially functions. I can not longer logon locally because I get an authentication error. My portal is able to logon and I can the limited control of the web interface via the portal. 

Can I change user passwords though the portal, any ideas what could be happening? 

[jec6613]

I have several theories as to what could be happening inside of the ISY, each quite unlikely.  But I'm 99% certain you're filing an insurance claim, so throw the ISY onto that list and get a new one?

[macrhino]

I will buty I want to access some functions prior like latest backup. 

Can anybody help? 

On 8/17/2019 at 8:20 AM, jec6613 said:

I have several theories as to what could be happening inside of the ISY, each quite unlikely.  But I'm 99% certain you're filing an insurance claim, so throw the ISY onto that list and get a new one?

 

[macrhino]

IS there any way to update passwords without the GUI? 

[Michel Kohanim]

@macrhino,

Unfortunately not. But, you can reset to defaults:

https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Resetting_Your_Userid/Password

With kind regards,
Michel

[macrhino]

Michel, 

Thank you. this was enough. Strange side effect to a power surge. But this allowed me to log in.