August 17, 20196 yr I have an ISY running 5.0.15. WE had lightning strike our electricity pole outside and fried a Mikrotik router, both garage door openers, several smart switches, my solar inverter, and a host of other things. Strangely enough the ISY partially functions. I can not longer logon locally because I get an authentication error. My portal is able to logon and I can the limited control of the web interface via the portal. Can I change user passwords though the portal, any ideas what could be happening?
August 17, 20196 yr I have several theories as to what could be happening inside of the ISY, each quite unlikely. But I'm 99% certain you're filing an insurance claim, so throw the ISY onto that list and get a new one?
August 18, 20196 yr Author I will buty I want to access some functions prior like latest backup. Can anybody help? On 8/17/2019 at 8:20 AM, jec6613 said: I have several theories as to what could be happening inside of the ISY, each quite unlikely. But I'm 99% certain you're filing an insurance claim, so throw the ISY onto that list and get a new one? Edited August 18, 20196 yr by macrhino
August 18, 20196 yr @macrhino, Unfortunately not. But, you can reset to defaults: https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Resetting_Your_Userid/Password With kind regards, Michel
August 20, 20196 yr Author Michel, Thank you. this was enough. Strange side effect to a power surge. But this allowed me to log in.
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