Email Test Works but Notify does not

[Duane McGuire]

I've setup email with smtp.gmail.com

When clicking on "Test" in the Admin console, email is sent and received. 

When including a notify in  a program, email is not received. 

Help?

[Geddy]

You need a "Content" in the Then (see below).

Is the actual email created? You need to have something in the "Customizations" section of the Emails/Notifications section to send the email. You need the notification defined to actually send the email.

 

 

 

 

Program:

 

Email-Front-ON - [ID 0005][Parent 0010]

If
        Status  'Front Door' is On
 
Then
        Send Notification to 'Email' content 'Light On'
 
Else
   - No Actions - (To add one, press 'Action')
 

 

 

[Duane McGuire]

Geddy,   Thanks for your notes.   The email is setup, and the TEST in the configuration section works.   In the screen shot example, I was relying on "default" content.   But no email received.  I updated it so that content was a customized message like your example.  Still not email received. 

Scratching my head!

[Techman]

28 minutes ago, Duane McGuire said:

I've setup email with smtp.gmail.com

When clicking on "Test" in the Admin console, email is sent and received. 

When including a notify in  a program, email is not received. 

Help?

In your email customizations both the SUBJECT and the BODY of the custom notification must be populated

[Geddy]

3 minutes ago, Duane McGuire said:

 I updated it so that content was a customized message like your example.  Still not email received. 

Did you update your program for "content"?

What version are you on? Unless v5 changes the program for how to email the original program you shared doesn't call for content so it wouldn't email you anything. And as Techman says your customization needs to have both a subject and a body for it to send an email.

The email test will work, but you've got to setup the content for an actual notification to be sent.

Post your updated program. You might have added the customization, but you might not have updated your program to send that content. 

 

[Duane McGuire]

Hello, Geddy and Techman: 

 

Thanks much for taking the time.  It is working. 

After I applied your suggestions, I messed up with the programming!   I was testing the east switch while operating the west  switch!  Brain failure there.