GQuack Posted November 21, 2019 Share Posted November 21, 2019 Greetings, I have a new issue I have not seen. All has been running smoothly until it wasn't. The ISY programs stopped running, I cannot connect to the ISY using the admin console or a browser (Chrome: This site can't be reached, Edge: Hmmm, can't reach this page). I can see the ISY on the network via the network map and I can ping it and it replies. The ISY finder does not find the ISY, if I manually try to add with the URL address and get not found. I've had a couple of different LED light patterns, 1) Power LED on, TX, RX, and Memory all come on, Memory LED flashes very quickly, then TX, RX, and Memory all turn off, Power LED stays on. 2) Right now, Power, TX, RX all on and steady. None of the patterns I see are listed in the Wiki. Tried to factory reset, same result. Tried a new PLM, same result. Help please, what else should I try? Link to comment Share on other sites More sharing options...
Michel Kohanim Posted November 21, 2019 Share Posted November 21, 2019 @GQuack, If you have Power/TX/RX all on, then ISY cannot talk to the PLM. Are you certain that the PLM is connected to Port A (and powered up) AND the network jack is connected to your router? Wtih kind regards, Michel Link to comment Share on other sites More sharing options...
GQuack Posted November 21, 2019 Author Share Posted November 21, 2019 Yes. There have been no changes to the network. Everything was working just fine and then stopped. I’ll take a look again this morning. The iSY is connected to the router via a network switch. I also rebooted the switch during troubleshooting to make sure there was nothing going on with that connection. Link to comment Share on other sites More sharing options...
GQuack Posted November 21, 2019 Author Share Posted November 21, 2019 Just now, unplugged the switch and rebooted, unplugged the PLM, unplugged the ISY, verified connections. Plugged in the PLM, plugged in the ISY. Now I have just the Power light on, no others. When I fire up the ISY finder, I see the message: Searching and then nothing..doesn't say can't find but also doesn't come back with the address of the ISY. Link to comment Share on other sites More sharing options...
GQuack Posted November 21, 2019 Author Share Posted November 21, 2019 OK, a new pattern. After a few minutes I now have the Power, TX, and RX LEDs on and the Error LED is blinking RED. Confirmed the network light on the network port on the back is blinking as it should. Link to comment Share on other sites More sharing options...
GQuack Posted November 22, 2019 Author Share Posted November 22, 2019 One last update. I swapped out the old PLM with a new PLM, unplugged, etc. Now I have just the power LED on solid, nothing else, still unable to find the ISY. Link to comment Share on other sites More sharing options...
Bekowies Posted November 22, 2019 Share Posted November 22, 2019 I've got the same thing...ISY Finder : Not Found Link to comment Share on other sites More sharing options...
GQuack Posted November 23, 2019 Author Share Posted November 23, 2019 Does anyone have any comments, suggestions? I need to get this system back up and running, I have a lot of dependencies on this system (security cameras, main water valve, etc.) that I really don't want to be down for long. Any help would be appreciated. Link to comment Share on other sites More sharing options...
lilyoyo1 Posted November 23, 2019 Share Posted November 23, 2019 4 hours ago, GQuack said: Does anyone have any comments, suggestions? I need to get this system back up and running, I have a lot of dependencies on this system (security cameras, main water valve, etc.) that I really don't want to be down for long. Any help would be appreciated. Have you tried to type the Isy address in manually Link to comment Share on other sites More sharing options...
GQuack Posted November 23, 2019 Author Share Posted November 23, 2019 Yes, in three different browsers (Chrome, Edge, Safari) and trying to add the ISY manually in the ISY launcher via URL (IP address). All unsuccessful. Link to comment Share on other sites More sharing options...
lilyoyo1 Posted November 23, 2019 Share Posted November 23, 2019 The browsers would not work but it should in the launcher. Do your programs work? Have you tried to re-seat your sd card Link to comment Share on other sites More sharing options...
GQuack Posted November 23, 2019 Author Share Posted November 23, 2019 Programs have stopped and do not work, launcher does not find. I have not tried to re-seat the sd card, why would take come un-seated just sitting but I can try. Here's something more to add. Swapped out the cables to the ISY and PLM just touching all the bases, restarted the ISY, tried to ping the ISY, results below. Unreachable twice, then reachable twice with vastly different times. Reply from 192.168.1.145: Destination host unreachable. Reply from 192.168.1.145: Destination host unreachable. Reply from 192.168.1.200: bytes=32 time=2300ms TTL=60 Reply from 192.168.1.200: bytes=32 time=3ms TTL=60 Link to comment Share on other sites More sharing options...
GQuack Posted November 23, 2019 Author Share Posted November 23, 2019 This is just bizarre. lilyoyo1 I did re-seat the SD card to touch that base, fired back up. Three successive ping attempts. Pinging 192.168.1.200 with 32 bytes of data: Reply from 192.168.1.200: bytes=32 time=284ms TTL=60 Reply from 192.168.1.200: bytes=32 time=2ms TTL=60 Reply from 192.168.1.200: bytes=32 time=1ms TTL=60 Reply from 192.168.1.200: bytes=32 time=2ms TTL=60 Ping statistics for 192.168.1.200: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 1ms, Maximum = 284ms, Average = 72ms C:>ping 192.168.1.200 Pinging 192.168.1.200 with 32 bytes of data: Reply from 192.168.1.200: bytes=32 time=1ms TTL=60 Reply from 192.168.1.200: bytes=32 time=2ms TTL=60 Reply from 192.168.1.200: bytes=32 time=1ms TTL=60 Reply from 192.168.1.200: bytes=32 time=2ms TTL=60 Ping statistics for 192.168.1.200: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 1ms, Maximum = 2ms, Average = 1ms C:>ping 192.168.1.200 Pinging 192.168.1.200 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 192.168.1.200: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss) Link to comment Share on other sites More sharing options...
GQuack Posted November 24, 2019 Author Share Posted November 24, 2019 Can I get someone from UDI to weigh in, Michel Kohanim are you out there? It looks to me like the network chip / board / ? in the ISY has failed, yes? Or other possible causes? Link to comment Share on other sites More sharing options...
lilyoyo1 Posted November 24, 2019 Share Posted November 24, 2019 54 minutes ago, GQuack said: Can I get someone from UDI to weigh in, Michel Kohanim are you out there? It looks to me like the network chip / board / ? in the ISY has failed, yes? Or other possible causes? The proper channel for direct support from UDI is to submit a ticket. While they do chime in on the forums from time to time, a ticket assured you of service. https://www.universal-devices.com/my-tickets If you have a backup of your ISY, you can factory reset your isy and restore your backup to see if that helps Link to comment Share on other sites More sharing options...
GQuack Posted November 24, 2019 Author Share Posted November 24, 2019 Submitted a ticket, thanks for reminding me. Tried a factory reset, still no success connecting. Link to comment Share on other sites More sharing options...
Voluntario Posted December 20, 2019 Share Posted December 20, 2019 Did you finally get your ISY working. I am having the same issue here. ISY has been working flawless for 5 years, now I got same problem than you Link to comment Share on other sites More sharing options...
asbril Posted December 20, 2019 Share Posted December 20, 2019 I have no idea whether our issues are related but two days ago my ISY stopped working off and on, and the Administrative Console (when I succeed access......) does not show the status of any of my devices. I also had the issue of my ISY not showing in ISY Launcher but that changed when unplugged Poilyglot. Sometimes my existing programs run as before, but I am unable to access or change these programs. In ISY Portal it says that my ISY is off-line. Very frustrating. Link to comment Share on other sites More sharing options...
lilyoyo1 Posted December 20, 2019 Share Posted December 20, 2019 Just now, asbril said: I have no idea whether our issues are related but two days ago my ISY stopped working off and on, and the Administrative Console (when I succeed access......) does not show the status of any of my devices. Sometimes my existing programs run as before, but I am unable to access or change these programs. In ISY Portal it says that my ISY is off-line. Very frustrating. Do you have a backup of stuff prior to your changes? You can try restoring that Link to comment Share on other sites More sharing options...
asbril Posted December 20, 2019 Share Posted December 20, 2019 28 minutes ago, lilyoyo1 said: Do you have a backup of stuff prior to your changes? You can try restoring that I have backups and did a restore (several times in fact) and even reformatted the sd card etc. But no luck. Later today I will try to remove nodeservers oone-by-one if necessary as Michel believes that the issue may be linked to one of my nodeservers. Link to comment Share on other sites More sharing options...
Jimbo.Automates Posted December 21, 2019 Share Posted December 21, 2019 If you have ports open from your router to the ISY, try closing them and see if it clears up. I had the same issue, I had inadvertently left a redirect to Port 80 open and someone was slamming it causing ISY to be unresponsive.Sent from my Pixel 3 XL with Tapatalk Link to comment Share on other sites More sharing options...
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