Admin Console Issues

[travcore]

First and foremost I'm having difficulty loading up the Admin Console on my computers. I downloaded the latest version of Java as well as  my portal from the Universal Devices website. When I try to open it, it loads up and then instantly closes. If I try it several times, I can sometimes get it to stay open. After it stays open, I attempt to add a new device and it doesn't acknowledge that I entered the new device. The window just disappears. I see the green flag in the corner of the admin console and I can control lights from the console so I know there is communication. Any suggestions no how to fix this would be greatly appreciated as it is very frustrating. Thanks

I'm using either an iMac or Macbook Air and use Safari as a browser.

 

[Bumbershoot]

51 minutes ago, travcore said:

I'm using either an iMac or Macbook Air and use Safari as a browser.

Are you using the ISY Launcher to launch the AC instead of your browser?  It works like a charm on my iMac.

 

[travcore]

I finally got back to trying to do some programming. I cleared the Java cache and downloaded the ISY Launcher. I got the program to open once and tried to add a device. The ADD A DEVICE window disappeared as soon as I entered the information and pressed enter. I closed the launcher and cleared the Java cache once again. Now when I try to open the launcher, it closes immediately after the program loads. I don't need to program very often and it has been awhile since I've had to do any programming. That said, I've never had an issue like this before and I'm using the same computer as I always have. Any help to resolve this would be greatly appreciated.

[DennisC]

Try looking here for some help:

http://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_Closes_Automatically

https://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_is_very_slow_or_hangs

Here are some other troubleshooting steps:

https://wiki.universal-devices.com/index.php?title=Main_Page

 

[madcodger]

I use the same hardware as you, and connect via the ISY Launcher as well, easily. As noted, avoid browser (safari). Try downloading the launcher again.

 

[travcore]

Hey Guys, I just wanted to follow up with the issue I was having regarding the Admin Console loading up on a Mac. One of you suggested there may be a conflict with Avast and sure enough that wS indeed the issue. I deleted it from my Mac and used the launcher to access the Admin Console and it loaded right up. Thanks for the help. The forum community is a tremendous resource and thanks to all that contribute. 

[madcodger]

On 12/11/2019 at 5:58 PM, travcore said:

Hey Guys, I just wanted to follow up with the issue I was having regarding the Admin Console loading up on a Mac. One of you suggested there may be a conflict with Avast and sure enough that wS indeed the issue. I deleted it from my Mac and used the launcher to access the Admin Console and it loaded right up. Thanks for the help. The forum community is a tremendous resource and thanks to all that contribute. 

This is very helpful, Travcore, but others may wish to note that having an Avast product does not necessarily cause an issue. I run Avast Business on several Macs (all Catalina, currently 10.15 for OS) without issue. The Launcher works fine. So, it may be the configuration that matters. We’re running a simple “install and walk away” instance of it.

 

[Brian H]

Been awhile since I was using Avast. At the time I did have to do a few configuration things to make it work.