8 button KPL oddity

[andrew77]

it does. the console shows the % of bright and dim etc...

I just can't seem to get the timers and programs back. The scenes can be triggered from the KPLs etc...

Drew

[MikeB]

Can you give me an example of a timer program you have that is not working? Right-click the program, choose Copy To Clipboard, and paste it into a post.

[andrew77]

I just deleted and re-wrote a timer and it works.

My programs aren't running though.

When I press a KPL button or SWL to trigger a program, it doesn't work. The KPLs DO trigger scenes as long as they don't involve a program.

Should I re discover the devices?

Drew

[MikeB]

No, I would not do anything like that.

 

So, a timer is a Program, so some of your programs are working - but not others. Can you copy/paste in an example of a program that is not working?

[andrew77]

If

Status 'Bathroom' is Off

And Control 'Bathroom' is switched Off

 

Then

Set 'Bathroom' 30%

 

Else

- No Actions - (To add one, press 'Action')

 

 

That's a SWL.

[MikeB]

OK, so basically if your bathroom switch is OFF, and you press the paddle down (effectively turning it OFF again), then the ISY should turn that same switch on to 30% - correct?

 

So, here are a few questions:

 

1 - if you turn the switch ON, does the Admin Console show it as ON?

2 - if you turn the switch back OFF, does the Admin Console then show it as OFF?

3- if you press the switch OFF again, does the light turn on to 30%?

4- if not, what does the Admin Console show for the status of the light - still OFF, or 30%?

5- after this, what does the last run time of this program show?

[andrew77]

It shows its on when its switched on

It shows it as off when its off

When I press it off again while its off the light does nothing and the console shows it as off

The console doesn't show it as run

 

If it helps, this next scene doesn't run either and The G button is a non toggle off so the LED should go off when I press it.

The program doesn't run and the LED stays on even though the console still says its in non toggle mode.

 

 

If

Control 'Deck KPL G All Off and NightS' is switched Off

 

Then

Wait 2 seconds

Set Scene 'Nighttime' On

 

Else

- No Actions - (To add one, press 'Action')

[MikeB]

It shows its on when its switched on

It shows it as off when its off

When I press it off again while its off the light does nothing and the console shows it as off

The console doesn't show it as run

 

As a test, can you try deleting and recreating this program exactly as you had it before?

- delete the program

- save changes

- recreate the program

- save changes

 

Then re-run he above tests?

 

 

If it helps, this next scene doesn't run either and The G button is a non toggle off so the LED should go off when I press it.

The program doesn't run and the LED stays on even though the console still says its in non toggle mode.

 

Sounds like you have 2 different problems. The keypad button is somehow in a non-toggle ON state. I would set the switch to toggle mode, then turn OFF the button, then re-set it to non-toggle mode.

 

The issue with the program not running is probably related to your other issue, so let's focus on that.

 

Thanks

[andrew77]

I'm unfortunately at work now so I'll try doing that tonight when I get home.

Let's hope it works.

 

Do you have an idea of what's going on?

I something just locked up somehow?

Drew

[MikeB]

No idea at this point, sorry.

[andrew77]

Hi MikeB;

 

I tried deleting, saving, reprogramming, and saving a program and still no luck.

 

If I have to redo everything I don't mind.

 

I'm just not sure how to do that.

 

Drew

[MikeB]

Hi Andrew -

 

Try adding a WAIT command within the program and please let me know if it helps. Like this:

 

If 
Status 'Bathroom' is Off 
And Control 'Bathroom' is switched Off 

Then 
Wait 2 Seconds
Set 'Bathroom' 30% 

Else 
- No Actions - (To add one, press 'Action') 

 

Then, please try reverseing the Control and Status lines, like this:

 

If 
Control 'Bathroom' is switched Off 
And Status 'Bathroom' is Off 

Then 
Set 'Bathroom' 30% 

Else 
- No Actions - (To add one, press 'Action') 

 

 

Please let me know the results both ways.

 

Thanks

[andrew77]

I'll try it tonight when I get home but I'm not very hopeful.

It worked before the way I typed it.

That and none of my programs work.

 

Drew

[MikeB]

Please give those a try and let me know your results. I believe you have at least one of your timer programs working, correct?

[andrew77]

Hi Mike;

Sorry for not getting to the new programs yet. Things at work are hectic.

The timer that I have working is a brand new test timer that didn't exist before.

Another note, I havew V.2.7.3

and have noticed that 2.7.6 is in BETA.

Should I try to upgrade that one?

 

If I remember correctly, I had this problem before and we didn't get to the heart of it. I'm pretty sure I just redid everything. I know that's not the best scenario as I won't learn how to get out of this issue, but it's still something I don't mind doing if it comes to that.

Drew

[MikeB]

Hi Drew -

 

I'm not sure just re-doing everything will fix your issue, which is why I'd like to try these final tests. I feel like something simple is wrong.

 

If both tests still fail I think you should file a trouble ticket with us and one of our techs can try to assist remotely and see what's going on.

 

2.7.3 is a beta firmware as well. I would recommend upgrading to the latest beta, 2.7.6.

 

Thanks!

[andrew77]

I'll try them tonight.

I'll also update the firmware.

We tried the remote assist once and it didn't go well as I have satellite internet here in the boonies and it's next to impossible to get through their modem.

 

Drew

[andrew77]

I've updated to the latest version for the ISY, and tried both programs that you've suggested. Nothing so far.

 

But...

 

I added a SWL today and linked it to the ISY.

I created a simple program for it and it ran fine.

I think I remember how I fixed this problem before. I removed each device and re-linked them one by one to the console.

Drew

[Illusion]

PLEASE do not do that!! I am watching this thread and am desperate to find out the real issue. Even if redoing everything works, it masks the problem you are having.

[andrew77]

I'd like to find out the real issue too as this is the second time this has happened. And redoing all the devices is a few days of linking and redoing the scenes and programs and timers.

 

Hopefully the fix is coming soon.

 

But I have a half working lighting system right now and it's a little awkward to not have it when you're used to it.

 

Drew

[MikeB]

Hi Drew -

 

Unfortunately, I think I have to pass you to our support department. If you'd like to spend a bit more time troubleshooting, please fill out a trouble ticket here:

http://www.universal-devices.com/supp_contact.htm

 

So far the issue doesn't make sense to me:

 

- devices are showing in Admin Console

- status changes accurately when devices are controlled manually

- programs are not triggering based on the status of the device

 

I know you had issues with remote support due to your internet connection before, but perhaps it would work better this time.

 

Please let me know how you make out.

 

Thanks

[Illusion]

Drew,

 

Please post back what the issue was once you get it resolved as I would like to know.