JTsao Posted April 17, 2020 Posted April 17, 2020 I had the Ring working via ISY Portal and the Cloud Nodeserver + Polisy Pro but today I noticed a blue prompt on the dashboard saying "Please click here to authorize access to your Ring account". Strange, because I already had authorized access to the Ring account and it was working. So perhaps some update that I did to the Polisy Pro broke it? Not sure what happened, but regardless, when I put in my valid credentials and the code for 2 factor authentications that I get on my phone it says "invalid e-mail or password" - yet I can login to the main Ring page this way. Long story short, I had it working; I did nothing to change any settings and now it doesn't work (won't authorize). Any suggestions here?
JTsao Posted April 17, 2020 Author Posted April 17, 2020 Nevermind, typing in the 2 factor authentication code erases the password, so it has to be re-entered. Not sure why I had to re-authorize - Ring was setup many weeks ago and working.
MWareman Posted April 18, 2020 Posted April 18, 2020 Thanks to this post, I checked my PGC account and saw the same thing. My Ring poly needed reauthorizing even though it’s been working for weeks. I wonder what happened.
Michel Kohanim Posted April 21, 2020 Posted April 21, 2020 Hello all, Just want to make sure you did receive our newsletter on March 18: https://www.universal-devices.com/poly-news-iaqualink-ring/ . Did you? If not, please subscribe to Product News and Announcements under your account. With kind regards, Michel
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