Router not seeing my Polisy

[BlueMesa]

Hello,

I just got a polisy unit.  Trying to connect it to my system.

Trying https://polisy/ does not work.  Things just time out.

I looked a Router clients and I don't see it on the list, neither via mac address nor an IP address.

Have reset the Polisy several times.

Not sure what to do next?

Ideas?

tnx

Jeff

 

[larryllix]

4 hours ago, BlueMesa said:

Hello,

I just got a polisy unit.  Trying to connect it to my system.

Trying https://polisy/ does not work.  Things just time out.

I looked a Router clients and I don't see it on the list, neither via mac address nor an IP address.

Have reset the Polisy several times.

Not sure what to do next?

Ideas?

tnx

Jeff

 

Make sure you use https:// and likely the port is :3000 on the end.

Sometimes routers take a long time to show up new customers and may not show if there is no traffic in/out of it.

[lilyoyo1]

Make sure your Ethernet cable is plugged into the port closest to the db9 port (right side of polisy if you were looking at it from the front of the polisy). Once plugged in, connect polisy to power. 

[BlueMesa]

Getting no where after 3 days of trying.

Support is saying the light up sequense is correct.

I have my firewall shut off.

Not sure where to go or to just send it back.... 

[lilyoyo1]

41 minutes ago, BlueMesa said:

Getting no where after 3 days of trying.

Support is saying the light up sequense is correct.

I have my firewall shut off.

Not sure where to go or to just send it back.... 

I would submit a ticket....

[BlueMesa]

Yes I did.  Hopefully they can remote in and fix things.

thanks for the support....

[BlueMesa]

Ok, Newbie victory!

I bought this app for Mac. "iNet Network Scanner"

It let me find the IP address for a WIRED device (can't see this with a Airport Utility).

So once I found the Polisy, could just type in the IP address and Bang!  I'm up and running.

Hope this helps someone else.

Thanks to everyone with ideas!