rahnee Posted May 4, 2020 Share Posted May 4, 2020 @Michel Kohanim @bmercier @Chris Jahn Starting last night, not sure of exact time, I am no longer able to control anything via Alexa/Google. Admin Console shows that I am connected to the portal and "Online". Going to ISY Portal it shows "green" connected but says "ISY is not online" if I try to do anything with Alexa/Google. Also, I can only log into the ISY via local IP and not via the portal. Looking at my license, it shows "no expiry" however it is 5/1/19 for both. Did I expire? I didn't get any emails letting me know I was. Link to comment
Michel Kohanim Posted May 4, 2020 Share Posted May 4, 2020 @rahnee, Please send your UUID to support@universal-devices.com . With kind regards, Michel Link to comment
rahnee Posted May 4, 2020 Author Share Posted May 4, 2020 4 minutes ago, Michel Kohanim said: @rahnee, Please send your UUID to support@universal-devices.com . With kind regards, Michel Just submitted a ticket with info. TICKET #7274 Link to comment
Michel Kohanim Posted May 4, 2020 Share Posted May 4, 2020 @rahnee, Thank you and apologies. We had a bug wherein some got perpetual licenses! So, that was fixed. I also responded to your ticket. With kind regards, Michel Link to comment
rahnee Posted May 4, 2020 Author Share Posted May 4, 2020 2 minutes ago, Michel Kohanim said: @rahnee, Thank you and apologies. We had a bug wherein some got perpetual licenses! So, that was fixed. I also responded to your ticket. With kind regards, Michel Fantastic...thank you as always. I am back online! Link to comment
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