Posted May 4, 20205 yr In the last few days, most of my programs have gone missing from the admin console and I'm getting a "Not Implemented" error when I click into the Programs tab and click around within Programs. I can dismiss the error, but it tends to pop again when I click into another program. All of the devices are intact, but most of the programs appear to be missing. However, they are still working from Mobilinc and Alexa and they all appear in the Portal (I have not refreshed any of these recently). So they exist, but I cannot see them within the admin console. My PLM seems to be fine and the links table looks good. The first step I took was to upgrade from 5.0.16 to 5.0.16C. A screenshot is attached. Should my UI version be the same as the firmware version? How do I upgrade that? Next, I tried a restore from a backup I created on May 1. Come to think of it, this problem may have started right about the time I did the backup. The restore failed with the message: "Invalid system configuration file," perhaps because I had upgraded to 5.0.16C. So, everything seems to be functioning ok, except for the admin console. Or, is this a sign of a problem with the ISY994i itself?
May 4, 20205 yr Note the version numbers in your screenshot -- your UI and your device firmware versions must agree, yours do not...
May 5, 20205 yr Author 4 hours ago, mwester said: Note the version numbers in your screenshot -- your UI and your device firmware versions must agree, yours do not... Yes, I noted that in the original post. My question was how to upgrade the UI.
May 5, 20205 yr 8 hours ago, maxnorth said: Yes, I noted that in the original post. My question was how to upgrade the UI. From this post, Read down and follow directions for start.jnlp, making sure you select the correct one for your firmware. You will need to clear your java cache beforehand.
Archived
This topic is now archived and is closed to further replies.