rchairston Posted September 3, 2020 Posted September 3, 2020 I have noticed the last week that some of my scenes were not working. I went to see what was going on but my ISY is not showing up in myISY controls. my app is not linking as well. The ISY just has a solid blue light on , has anyone else experienced this and what would be the issue
Michel Kohanim Posted September 3, 2020 Posted September 3, 2020 @rchairston, Please reboot and make sure the pattern follows what's described here. With kind regards, Michel
rchairston Posted September 5, 2020 Author Posted September 5, 2020 Thank you for responding Michel. I tried placing the units in a new power source to no avail. When I hit the reset button the light doesn’t go off or the unit doesn’t reset as well. As of now the only light that is on is the power light. How do you know if the unit goes bad?
Jim Unroe Posted September 5, 2020 Posted September 5, 2020 I couldn't connect to my first ISY-994i. Technical Support had me reseat the SD card and reboot. That took care of the issue for me.
rchairston Posted September 8, 2020 Author Posted September 8, 2020 On 9/4/2020 at 8:34 PM, rchairston said: Thank you for responding Michel. I tried placing the units in a new power source to no avail. When I hit the reset button the light doesn’t go off or the unit doesn’t reset as well. As of now the only light that is on is the power light. How do you know if the unit goes bad?
Michel Kohanim Posted September 8, 2020 Posted September 8, 2020 @rchairston, I am so very sorry to hear. Please send your invoice to sales@Universal-devices.com and request for an RMA. With kind regards, Michel
rchairston Posted September 8, 2020 Author Posted September 8, 2020 Michel, this device came with the home we purchased. Unfortunately I do not have access to that invoice or purchase. Would have been under Trent Gazzaway.
Michel Kohanim Posted September 8, 2020 Posted September 8, 2020 @rchairston, Please send your UUID/Serial number (at the bottom). With kind regards, Michel
Michel Kohanim Posted September 8, 2020 Posted September 8, 2020 @rchairston, Thank you. At least 8 years old and completely out of warranty. Do you have a backup? If not, you will have to learn/redo everything from scratch. With kind regards, Michel
gzahar Posted September 8, 2020 Posted September 8, 2020 5 minutes ago, rchairston said: SN : UUID: You should email: sales@Universal-devices.com I would delete that info from the post.
rchairston Posted September 8, 2020 Author Posted September 8, 2020 Thanks Gzahar. looks like the device is capoot so good luck . I will delete it as well.
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