Polisy Nodes Disconnected, not started due to missing polyinterface and pgc_interface

[kaisersoze]

Hi,

I just plugged in a new Polisy and installed a few node servers.  However, all node servers are disconnected and when I try to start the service, I get the same error for each service:

2020-11-14 20:00:46 [polyglot] info: Ecobee(1): Processing command: start
2020-11-14 20:00:46 [polyglot] info: NS: Starting Local NodeServer Ecobee profile number 1 :: Version 2.1.32
2020-11-14 20:00:47 [polyglot] error: NSChild STDERR: Ecobee: Traceback (most recent call last):
  File "./ecobee-poly.py", line 6, in <module>
    import polyinterface
ModuleNotFoundError: No module named 'polyinterface'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "./ecobee-poly.py", line 8, in <module>
    import pgc_interface as polyinterface
ModuleNotFoundError: No module named 'pgc_interface'

2020-11-14 20:00:47 [polyglot] info: Ecobee(1): NodeServer Disconnected.
2020-11-14 20:00:55 [polyglot] info: Hue(2): Processing command: start
2020-11-14 20:00:55 [polyglot] info: NS: Starting Local NodeServer Hue profile number 2 :: Version 0.1.11
2020-11-14 20:00:55 [polyglot] error: NSChild STDERR: Hue: Traceback (most recent call last):
  File "./hue.py", line 9, in <module>
    import polyinterface
ModuleNotFoundError: No module named 'polyinterface'

2020-11-14 20:00:55 [polyglot] info: Hue(2): NodeServer Disconnected.
2020-11-14 20:01:01 [polyglot] info: MyQ(3): Processing command: start
2020-11-14 20:01:01 [polyglot] info: NS: Starting Local NodeServer MyQ profile number 3 :: Version 2.1.12
2020-11-14 20:01:01 [polyglot] error: NSChild STDERR: MyQ: Traceback (most recent call last):
  File "./myq-poly.py", line 8, in <module>
    import polyinterface
ModuleNotFoundError: No module named 'polyinterface'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "./myq-poly.py", line 10, in <module>
    import pgc_interface as polyinterface
ModuleNotFoundError: No module named 'pgc_interface'

2020-11-14 20:01:01 [polyglot] info: MyQ(3): NodeServer Disconnected.

I've tried:

1) Check for Polisy Updates

2) Update Polisy

3) Pushing multifunction button once

4) Reboot Polisy

5) Reboot ISY

7) Started a ticket

8 ) SSH'd into Polisy and typed in 

pip install polyinterface --user"

with the following result

ld-elf.so.1: /usr/local/lib/libpython3.7m.so.1.0: Undefined symbol "close_range@FBSD_1.6"
ERROR: Could not open requirements file: [Errno 2] No such file or directory: 'requirements.txt'
[admin@polisy /usr/home/admin]$ pip install polyinterface --user
ld-elf.so.1: /usr/local/lib/libpython3.7m.so.1.0: Undefined symbol "close_range@FBSD_1.6"
Collecting polyinterface
  Downloading polyinterface-2.1.0-py3-none-any.whl (13 kB)
Requirement already satisfied: netifaces in /usr/local/lib/python3.7/site-packages (from polyinterface) (0.10.9)
Collecting paho-mqtt
  Downloading paho-mqtt-1.5.1.tar.gz (101 kB)
     |████████████████████████████████| 101 kB 2.8 MB/s
    ERROR: Command errored out with exit status 1:
     command: /usr/local/bin/python3.7 -c 'import sys, setuptools, tokenize; sys.argv[0] = '"'"'/tmp/pip-install-xearc3qp/paho-mqtt/setup.py'"'"'; __file__='"'"'/tmp/pip-install-xearc3qp/paho-mqtt/setup.py'"'"';f=getattr(tokenize, '"'"'open'"'"', open)(__file__);code=f.read().replace('"'"'\r\n'"'"', '"'"'\n'"'"');f.close();exec(compile(code, __file__, '"'"'exec'"'"'))' egg_info --egg-base /tmp/pip-pip-egg-info-83uxpr5j
         cwd: /tmp/pip-install-xearc3qp/paho-mqtt/
    Complete output (1 lines):
    ld-elf.so.1: /usr/local/lib/libpython3.7m.so.1.0: Undefined symbol "close_range@FBSD_1.6"
    ----------------------------------------
ERROR: Command errored out with exit status 1: python setup.py egg_info Check the logs for full command output.

9) Uninstalled all the node servers and reinstalled node servers

All the Node Servers remain disconnected, except for Tesla node server (which did not trigger the polyinterface nor pgc_interface error).

 

Any other ideas to get it working?
 

Edited November 15, 2020 by kaisersoze

[Michel Kohanim]

@kaisersoze

I am so sorry to hear. Please submit a ticket.

With kind regards,
Michel