Unable to link new 2466 switches

[JEberhard]

Seems this is a common thread but I'm not sure where to troubleshoot next.

I installed 2 brand new 2466 toggle switches in a 4 gang box. It has a single power feed that feeds 3 lights and a switched outlet. I cannot for the life of me get either of them to link to the ISY.

Here is what we know:

• The circuit they are on has a newer dual band lamplinc on it that works fine. There are a total of 5 dual band devices throughout the house and 5 other powerline only devices. No issues with any of them.
• I have factory reset them several times.
• I see no device communications in the event log.
• They do communicate with each other and can link and control each other.
• I installed an older spare powerline only lamplinc on several outlets in the same circuit, including the switched outlet from the same box, and I was able to successfully link and control on every single one of them. I even left it plugged in while trying to link the new switches. No bueno.
• I also tried just hooking up one switch at a time in case they were conflicting with each other. No change.
• I have tried both manual and auto linking with no change.

Anything left to try other than maybe bench testing them? What are the chances that 2 are defective. Just find it odd I can get other powerline only devices to work on the circuit except for these two.

I'm running 4.8.0 UI/firmware on the ISY. 

[Teken]

Seems this is a common thread but I'm not sure where to troubleshoot next.
I installed 2 brand new 2466 toggle switches in a 4 gang box. It has a single power feed that feeds 3 lights and a switched outlet. I cannot for the life of me get either of them to link to the ISY.
Here is what we know:

• The circuit they are on has a newer dual band lamplinc on it that works fine. There are a total of 5 dual band devices throughout the house and 5 other powerline only devices. No issues with any of them.
• I have factory reset them several times.
• I see no device communications in the event log.
• They do communicate with each other and can link and control each other.
• I installed an older spare powerline only lamplinc on several outlets in the same circuit, including the switched outlet from the same box, and I was able to successfully link and control on every single one of them. I even left it plugged in while trying to link the new switches. No bueno.
• I also tried just hooking up one switch at a time in case they were conflicting with each other. No change.
• I have tried both manual and auto linking with no change.

Anything left to try other than maybe bench testing them? What are the chances that 2 are defective. Just find it odd I can get other powerline only devices to work on the circuit except for these two.
I'm running 4.8.0 UI/firmware on the ISY. 

What type of load is currently in place? Remove the bulbs (loads) and try again while the level 3 error log is running and append it here.

Lastly, how many Insteon devices do you have in your network?


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[JEberhard]

2 hours ago, Teken said:

What type of load is currently in place? Remove the bulbs (loads) and try again while the level 3 error log is running and append it here.

Lastly, how many Insteon devices do you have in your network?


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One of the loads is an outdoor fixture with a CFL and the other is an outdoor dual head floodlight with halogens i assume. I removed the CFL bulb but the floods are out of reach on the second floor eve.

Currently have 10 devices on the network, 5 dual band and 5 powerline only.

Here is the log from linking with the CFL removed. It's less than interesting with no events other than the start and stop commands.

Tue 11/17/2020 20:01:23 : Start Insteon Device Linking Mode
Tue 11/17/2020 20:01:23 : [LNK-BGN     ] 02 64 01 00 06 
Tue 11/17/2020 20:02:18 : Stop Insteon Device Linking Mode, Final processing to follow
Tue 11/17/2020 20:02:18 : [LNK-END     ] 02 65 06 : : Unexpected, ignored (65)
Tue 11/17/2020 20:02:18 : [All         ] Writing 0 bytes to devices
Tue 11/17/2020 20:02:18 : [All         ] Writing 0 bytes to devices

 

[Teken]

One of the loads is an outdoor fixture with a CFL and the other is an outdoor dual head floodlight with halogens i assume. I removed the CFL bulb but the floods are out of reach on the second floor eve.
Currently have 10 devices on the network, 5 dual band and 5 powerline only.
Here is the log from linking with the CFL removed. It's less than interesting with no events other than the start and stop commands.

Tue 11/17/2020 20:01:23 : Start Insteon Device Linking ModeTue 11/17/2020 20:01:23 : [LNK-BGN     ] 02 64 01 00 06 Tue 11/17/2020 20:02:18 : Stop Insteon Device Linking Mode, Final processing to followTue 11/17/2020 20:02:18 : [LNK-END     ] 02 65 06 : : Unexpected, ignored (65)Tue 11/17/2020 20:02:18 : [All         ] Writing 0 bytes to devicesTue 11/17/2020 20:02:18 : [All         ] Writing 0 bytes to devices

 

I would like you to follow the steps as outlined in the full users manual to link two devices together.

Confirm the toggle switch enrols, links, and is able to control that single device.


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[TrojanHorse]

I would like you to follow the steps as outlined in the full users manual to link two devices together.

Confirm the toggle switch enrols, links, and is able to control that single device.


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Teken Lives!!


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[lilyoyo1]

Since you're able to link them to each other i highly doubt any of the switches are bad. Since you have the ability to bench test, pull them out, plug then in where the isy is and link them to the isy. Once linked, re-install. If you still can't talk to them, it's either a phase issue or noise issue. 

With those being Powerline only, they are more susceptible to both

[Michel Kohanim]

Welcome back @Teken!

With kind regards,
Michel

[JEberhard]

5 hours ago, lilyoyo1 said:

Since you're able to link them to each other i highly doubt any of the switches are bad. Since you have the ability to bench test, pull them out, plug then in where the isy is and link them to the isy. Once linked, re-install. If you still can't talk to them, it's either a phase issue or noise issue. 

With those being Powerline only, they are more susceptible to both

Thanks, yeah I agree bench testing is the next step, was just hoping for some aha moment that I missed. What I don't understand is other powerline only devices work fine on same circuit, that's what is driving me crazy. 

[Teken]

Thanks, yeah I agree bench testing is the next step, was just hoping for some aha moment that I missed. What I don't understand is other powerline only devices work fine on same circuit, that's what is driving me crazy. 

If you were able to tap link manually without issue. I would do a quick power down of the 2413S PLM. Wait for ten seconds than follow up with removing power from the ISY Series Controller.

Once up try again . . .

All of this assumes both sides of the split single phase of the electrical system is properly bridged and coupled. If you haven’t completed the 4 tap beacon test do so as outlined in the full users manual.

If no bridging resolve . . .

If bridged than unplug all electronics in the home no matter what it is.


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[JEberhard]

Well the 4 tap test worked fine. I started unplugging devices and it turned out to be the Roomba charger. I put the filter link on it and now everything is working as intended. Not sure why it only affected those 2 devices and nothing else on that phase. Anyway, everything is solved and working as expected now. 

[Brian H]

1 hour ago, JEberhard said:

Well the 4 tap test worked fine. I started unplugging devices and it turned out to be the Roomba charger. I put the filter link on it and now everything is working as intended. Not sure why it only affected those 2 devices and nothing else on that phase. Anyway, everything is solved and working as expected now. 

The 2466 ToggleLinc is power line only. So power line issues could effect how they communicate.  4 Tap Tests will not work on the 2466 as they have no Insteon RF communications capabilities.

I have seen Roomba chargers being an issue for those still using X10. That a filter fixed.

Edited November 28, 2020 by Brian H

[JEberhard]

39 minutes ago, Brian H said:

The 2466 ToggleLinc is power line only. So power line issues could effect how they communicate.  4 Tap Tests will not work on the 2466 as they have no Insteon RF communications capabilities.

I have seen Roomba chargers being an issue for those still using X10. That a filter fixed.

Understood. I have dual band units on both phases which all responded appropriately with multiple 4 tap tests originating from different devices.

My comment was around the fact I have other powerline only devices on this specific circuit and even tested a spare lamplinc on the circuit with no issues with pairing/communication to the PLM. It was only these two switches that seemed to be affected by the Roomba charger.