JLOB Posted November 26, 2020 Posted November 26, 2020 All of a sudden, Alexa says that the hub that device is connected to is not responding. That would be UDI Isy with the Alexa portal. If I try to go into it through the portal, I’m told that my license expired. Not at all sure what to do now, but my entire house runs an Alexa. I’m in a wheelchair with oxygen and can’t get too far without help. Any ideas would be appreciated. It was fine fifteen minute ago. There were no noticeable events in the interim. Thanks. JLOB
lilyoyo1 Posted November 26, 2020 Posted November 26, 2020 Amazon has been having issues with their servers. That may be causing issues
MrBill Posted November 26, 2020 Posted November 26, 2020 48 minutes ago, JLOB said: If I try to go into it through the portal, I’m told that my license expired. If your portal license expired this is likely the issue. As far as I know as of 4AM PST the Amazon problem from yesterday is resolved. Also Not sure where you're located but the problem primarily effected the Eastern half of North America, mostly the western half didn't have issue.
DennisC Posted November 26, 2020 Posted November 26, 2020 Here is a link to the instructions for renewing your portal subscription: https://wiki.universal-devices.com/index.php?title=ISY_Portal_Renewal_Instructions
JLOB Posted November 26, 2020 Author Posted November 26, 2020 Thanks Dennis. Not sure why I didn't get notice. Fixed now. JLOB
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