KenUD2 Posted May 27, 2021 Share Posted May 27, 2021 The ISY finder worked. I can login with the default admin, admin. When I click on 'file' the options drop down opens but when i click on any option nothing happens. I have factory reset the PLM 2413S and have factory reset the ISY 994. Link to comment
Geddy Posted May 27, 2021 Share Posted May 27, 2021 @KenUD2 Q1 - What is your Firmware and UI for the admin console? (can you get "help" to work?) Q2 - Have you recently updated Java? You might want/need to clear java cache (https://www.youtube.com/watch?v=5I_w4VUR9bA|) and download the launcher again to run admin console to be sure UI/FW match. Since you can log in it could just be that the java client is sluggish and you need to make the adjustment mentioned in the 5.x release notes (https://forum.universal-devices.com/topic/30939-release-530-is-now-available/) Quote Java runtime memory (when Admin Console is very slow to respond) - If the admin console is slow to respond, it is likely you need to increase the amount of memory allocated to the Java runtime (JRE). - Open the Java Control Panel, select Java tab, press View button, then add or modify the Runtime Parameter -Xmx to the following: o -Xmx512m - Press Ok to close the window, then Press Apply to save the changes It's not likely an ISY issue, but a computer/Java issue and simply clearing cache and redownloading and running launcher will be the solution. Link to comment
KenUD2 Posted May 27, 2021 Author Share Posted May 27, 2021 Thank you for your help. I reset the Java cache and temporary files. I also deleted the application. When I login again everything worked. It must have been something corrupt with the installed application. I really appreciate your quick response! Link to comment
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