KenUD2 Posted May 27, 2021 Posted May 27, 2021 The ISY finder worked. I can login with the default admin, admin. When I click on 'file' the options drop down opens but when i click on any option nothing happens. I have factory reset the PLM 2413S and have factory reset the ISY 994.
Geddy Posted May 27, 2021 Posted May 27, 2021 @KenUD2 Q1 - What is your Firmware and UI for the admin console? (can you get "help" to work?) Q2 - Have you recently updated Java? You might want/need to clear java cache (https://www.youtube.com/watch?v=5I_w4VUR9bA|) and download the launcher again to run admin console to be sure UI/FW match. Since you can log in it could just be that the java client is sluggish and you need to make the adjustment mentioned in the 5.x release notes (https://forum.universal-devices.com/topic/30939-release-530-is-now-available/) Quote Java runtime memory (when Admin Console is very slow to respond) - If the admin console is slow to respond, it is likely you need to increase the amount of memory allocated to the Java runtime (JRE). - Open the Java Control Panel, select Java tab, press View button, then add or modify the Runtime Parameter -Xmx to the following: o -Xmx512m - Press Ok to close the window, then Press Apply to save the changes It's not likely an ISY issue, but a computer/Java issue and simply clearing cache and redownloading and running launcher will be the solution. 1
KenUD2 Posted May 27, 2021 Author Posted May 27, 2021 Thank you for your help. I reset the Java cache and temporary files. I also deleted the application. When I login again everything worked. It must have been something corrupt with the installed application. I really appreciate your quick response! 1
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