Hi,

for one reason or another. I decided to factory reset my polisy pro (hold multiuse button until all 3 LEDs are blinking, about 40 seconds.) but that did nothing, my installed nodes are still there which are also useless. I have since removed them and one remains with a "No Details Available" button that I cannot do anything with. I've clicked all the restarts possible in the dashboard - restart polygot, reboot isy, update polisy, reboot polisy. 

I no longer see the "Node Servers" button on my ISY admin console either.

What are steps to "factory rest" a polisy, like actually factory reset as if I just got it new, with all the right stuff installed? I'm afraid to remove the files on the server because I wouldn't know which git packages I would need to install to get everything working again? Just follow these instructions? polyglot-v2/README.md at master · UniversalDevicesInc/polyglot-v2 (github.com) 

 

Thanks for any insight, Patryk

Edited October 8, 20214 yr by patryk.szady

11 hours ago, patryk.szady said:

Hi,

for one reason or another. I decided to factory reset my polisy pro (hold multiuse button until all 3 LEDs are blinking, about 40 seconds.) but that did nothing, my installed nodes are still there which are also useless. I have since removed them and one remains with a "No Details Available" button that I cannot do anything with. I've clicked all the restarts possible in the dashboard - restart polygot, reboot isy, update polisy, reboot polisy. 

I no longer see the "Node Servers" button on my ISY admin console either.

What are steps to "factory rest" a polisy, like actually factory reset as if I just got it new, with all the right stuff installed? I'm afraid to remove the files on the server because I wouldn't know which git packages I would need to install to get everything working again? Just follow these instructions? polyglot-v2/README.md at master · UniversalDevicesInc/polyglot-v2 (github.com) 

 

Thanks for any insight, Patryk

The instructions are in the wiki, here is what it says about factory resetting:

Factory Reset

Press and hold the button till all LEDs start blinking then release. This action resets the credentials, removes all configurations from Polyglot/Polisy, and resets networking.

The link for the full guide is here:

https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide

I would suggest you read through it before doing anything. There is a note that says if the factory reset doesn't work you need to update Polisy.

Edited October 8, 20214 yr by DennisC
Added note.

@DennisC Thanks, that's the first thing I did but it didn't do what the name suggests. Any corrupt files on the server didn't get deleted and I think those steps don't delete and reinstall all the required git depositories.

From my original post: 

I decided to factory reset my polisy pro (hold multiuse button until all 3 LEDs are blinking, about 40 seconds.) but that did nothing

Hi @patryk.szady,

I believe some of the early Polisy firmware requires manual intervention for firmware upgrade.  Are you familiar with ssh?  If not are you on PC or MAC?

https://forum.universal-devices.com/topic/32449-polisy-has-become-musical-when-rebooting-is-this-normal/?tab=comments#elControls_312789_menu

 

I'd also suggest that you open a ticket and get some direct one on one help from support@universal-devices.com  They'll get you back on track...

Thanks @Javi, I'll give those steps a try later, I'm fairly familiar with ssh and have access to the server on my PC. That link might be the solution. Now that I think about it my problems started to appear when I did an automatic polisy update in the dashboard, I think I saw a few errors in the log and ignored them.

@MrBill thanks! I'll reach out to @Michel Kohanim if the solution above doesn't work. 

Thanks everybody! 

A successful update fixed about all my problems.

From: 

 

1. Your are already on 12.2 (uname -a) //To make sure your're on 12.2 only i believe, uname -a returns a version number only//
2. Make sure udx is on 2.1.2_1 (pkg info udx). If not, upgrade udx (sudo pkg upgrade udx)
3. Run 
cat /usr/local/etc/udx.d/static/update13.sh | sudo bash

This will upgrade you to 13, upgrade Python to 3.8, and then goes through all your node servers and upgrades them to use Python 3.8.

Edited October 9, 20214 yr by patryk.szady