Total Bust

[BamBamF16]

Well, today was a bust.  I got my polisy updated and prepped to plug in my USB PLM and new Zooz ZWave stick.  Fail on both counts.  The PLM shows 0.0.0.0v0/Not Connected under PLM Status.  Under Zwave Version the library and zwave status are red/blank.

Any thoughts?  I assumed they would be plug and play.  Zwave and Insteon support are checked.  Multiple reboots, etc. 

What can I do to trouble shoot?

 

Edited January 14, 2022 by bambamf16

[Techman]

Under configuration you need to check (enable) the Insteon and Zwave boxes

Edited January 14, 2022 by Techman

[MrBill]

2 hours ago, bambamf16 said:

What can I do to trouble shoot?

Fastest method is likely to open a ticket: support@universal-devices.com

 

[BamBamF16]

18 hours ago, Techman said:

Under configuration you need to check (enable) the Insteon and Zwave boxes

Yes that was already done. 

[BamBamF16]

Well I guess patience was the key.  Things still look weird, but the zwave dongle functions even with no library listed and no version.  The USB PLM finally showed up this morning and a restore worked fine.  Not sure what changed overnight, who knows.

 

Thanks, Jeff

[Techman]

Currently the Zwave dongle in the Polisy doesn't display version or library info. Maybe in later firmware releases. 

[brians]

Patience I guess... when I upgraded mine using same old PLM and a new Zooz, after loading the restore the ISY seemed to do the please wait window over and over and over... and over again  not sure what it was doing/updating. I even restarted it all once (Maybe twice) and it just continues doing this.

I just recommend to walk away at this point and go watch a move or something and not stare at it like I did - makes you go a bit crazy late at night.

 

 

Edited January 23, 2022 by brians
spelling

[Michel Kohanim]

@Techman, it does not because the code is for 500 series. That's what we are working on right now.

With kind regards,
Michel