@Michel Kohanim

I am unable to log into one of my polisy's. It shows up in the launcher but nothing happens when I click on it. SSH'd into it and ran the different  updates which there are none. Stopped and started UDX and ISY and its still a no go.

Also is it possible to sart all over with a clean slate as if this polisy had never been used? It was once connected to my isy but I dont want to port the system over (I want to do a fresh install).

uname -a=13.0 release P6 Free BSD 13.0 release p6 #16
pkg info udx= 2.5.3_36
pkg info isy=5.3.0_26

Edited January 31, 20223 yr by lilyoyo1

@lilyoyo1,

Factory reset: press and hold the reset button for 30 seconds.

So, even if you use Admin Console | Cloud, you don't get anything?

With kind regards,
Michel

21 minutes ago, Michel Kohanim said:

@lilyoyo1,

Factory reset: press and hold the reset button for 30 seconds.

So, even if you use Admin Console | Cloud, you don't get anything?

With kind regards,
Michel

I had already tried the factory reset but when I went into polyglot every still showed. I deleted everything but wanted to make sure polisy was cleared too. Thank you 

Cloud works as far as pulling the admin console up. The default password worked.

Edited January 31, 20223 yr by lilyoyo1

@lilyoyo1,

If cloud works but local does not work,

sudo pkg remove isy
sudo pkg install isy

With kind regards,
Michel

19 minutes ago, Michel Kohanim said:

@lilyoyo1,

If cloud works but local does not work,

sudo pkg remove isy
sudo pkg install isy

With kind regards,
Michel

That did it. Thank you for your help. As always, you're the best

54 minutes ago, Michel Kohanim said:

@lilyoyo1,

If cloud works but local does not work,

sudo pkg remove isy
sudo pkg install isy

With kind regards,
Michel

Spoke to soon. While I'm able to get in now, i do not have the portal. Manage modules shows all up to date but does not show the portal in help>about. No portal tab either under the Configjuration tab. 

Added polisy to my portal account. Shows as my preferred Isy but is currently offline

@lilyoyo1,

Please send your UUID to support.

With kind regards,
Michel