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Problems with scenes, programs, and ISY responding


JoelW

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I made an attempt to change from my ISY9994i to a new Polisy. My attempt failed miserably! I worked with tech support but I have decided that I am going back to my ISY9994i.

So, I disconnected the Polisy and reconnected the 9994i. All my devices work when I use the actual device or if I select the device in the admin console and toggle it on and off.

My scenes do NOT work and my programs do not seem to work either. The programs seem to run (based upon the green on the icons) but they cannot talk to the system because I mostly have programs controlling the scenes. Also, if I go to a physical device and turn it on or off, ISY does not see it!

My Alexa voice commands do not work either. This is probably because they are using scenes! If I add a new voice command for a DEVICE (not a scene) in the ISY portal, it works with Alexa. I checked the Topology and the scene id's in Alexa are correct!

So far, I have removed the Polisy completely, deleted the Polisy from my ISY portal, run the restored devices routine, rebooted the 9994i, and even run the restore PLM but my conditions have not changed.

I have run out of ideas to try. I would appreciate any help!

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