dbwarner5 Posted March 4, 2022 Posted March 4, 2022 (edited) UPDATE: As I was about to hit save, I realized what I did wrong.. I have https:// twice.. OTHERS: When copying the https:// url from the Portal info, per the above directions, be sure to delete the https:// from the string when pasting into mobilinc as it automatically adds that to the string! Whew... so simple. @MrBill Any suggestions as to what I am doing incorrectly? Historically I have always used a DYN server, with port forwarding to Mobilinc and to access my ISY off Property. Based on the above discussion, I have successfully used the ISY finder with the https://my.isy.io/isy.... route to find my ISY. Worked great. However, I cannot get Mobilinc to connect. Here is a screenshot of my settings. The only setting that may be different per the directions per this link https://wiki.universal-devices.com/index.php?title=ISY_Portal_MobiLinc_Configuration, is the Local Port, but that shouldn't matter? I have tried switching Connect Method to HTTPS. I have tried both URLs, with and without /desc at the end. Any ideas what setting I have wrong? Thanks. Edited March 4, 2022 by dbwarner5
MrBill Posted March 4, 2022 Posted March 4, 2022 @dbwarner5 that looks like a mobilinc pro screenshot, so it should work. (Mobilinc X you have to pay a surcharge to use the ISY portal instead of mobilinc connect. Your assumption that local port doesn't matter is correct since you don't have local filled in. What happans if you "tap to sync" and pick "download all" on the next dialog box?
dbwarner5 Posted March 4, 2022 Author Posted March 4, 2022 @MrBill sorry, I updated my original post as I caught my error.. duplicate of HTTPS:// in the string I pasted alongside the auto HTTPS:// from mobilinc. BUT>>> now when I "tap to Sync with ISY", two odd things happen: 1) I no longer get the option of update or download all, it immediately goes into syncing with ISY 2) It seems to get stuck on "Parsing Program Status" and after ~5 minutes, it stops, but there is literally NOTHING in Mobilinc.. no programs, no devices, its completely empty.
Geddy Posted March 4, 2022 Posted March 4, 2022 @dbwarner5 Take the extra "https" out of the URL. Just use "my.isy.io" (oops...just saw you edited the original post) Also remove the port on the local port just to be sure nothing is there. Not sure about the other issue. Might be best to post in the Mobilinc forum and tag Wes or email Mobilinc for support. OP was posting about a different app.
MrBill Posted March 4, 2022 Posted March 4, 2022 @dbwarner5 Try creating a new profile on the "my settings" page of mobilinc (the screen before the "lighting controller" page that you're on above.) unfortunately you will also have to redo the light "lighting controller" screen for the new profile. I've had to do that before and it's a giant mess because then favorites has to be remade but it sounds like you have a corrupt profile.
dbwarner5 Posted March 4, 2022 Author Posted March 4, 2022 (edited) UPDATE: SOLVED. SEE BELOW. @MrBill Created new profile. Same result. Gets hung up on Parsing programs for a long time, and then everything is blank. May go back to my original settings as I also have lost a ton of customizing, which I can port over from an iPad (thankfully!), assuming that even if I get this fixed, I have to redo it all. @InsteonNut Wes, any ideas? thanks Edited March 5, 2022 by dbwarner5 SOLVED.. see below
Geddy Posted March 5, 2022 Posted March 5, 2022 @dbwarner5 in the HTTPS line just use “my.isy.io”. Don’t use the full URL. does that change anything? That’s all I have in my profile and can get it to just update. I haven’t tried the “download all” option because I don’t want to risk having to redo the favorites. Depending on how large your system is it might take a while to sync.
dbwarner5 Posted March 5, 2022 Author Posted March 5, 2022 12 hours ago, Geddy said: @dbwarner5 in the HTTPS line just use “my.isy.io”. Don’t use the full URL. does that change anything? That’s all I have in my profile and can get it to just update. I haven’t tried the “download all” option because I don’t want to risk having to redo the favorites. Depending on how large your system is it might take a while to sync. YES!! Succes!!. I had tried that the first day, as that is what is in the WIKI, but realize now, I still had the double https:// so it didnt work. Have lost all of my custom settings now, so will try a sync with an iPad that has them and see what happens.
Geddy Posted March 5, 2022 Posted March 5, 2022 1 hour ago, dbwarner5 said: YES!! Succes!! Good to hear! Sucks to have to redo the favorites, but a chance to set it up a little different and adjust.
dbwarner5 Posted March 5, 2022 Author Posted March 5, 2022 1 hour ago, Geddy said: Good to hear! Sucks to have to redo the favorites, but a chance to set it up a little different and adjust. Actually, I was able to "Send Settings" from an iPad that was reasonably up to date with my phone and it loaded all my customizations, as well as the old access settings, which then I redid per the above and all is working and I have saved 90%+ of my customizations!! yeah! (after years of using this product, I have quite a few, not just the dashboard, but custom displays, true vs false --> open and closed etc). Thanks for all the help! 2
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