ISY can control but not see events

[Bruce L]

Something failed in my system recently.  My ISY does not see events happening on my Insteon devices.  I can control the Insteon lights/scenes via the console, and, when I do that, I see what look like ACKs coming back from the switches.  But if I use a switch/keypad/etc to turn lights on/off the ISY event viewer doesn't show anything, and so the various programs/timers that the ISY runs don't do anything.

It's a 994i/IR PRO with Z-wave connected to a 2413S v2.5.  Since the PLM is a few years old I replaced the capacitors, but same behavior.  I replaced the cable (should have done that first) and still no change.

The ISY is running 5.0.16C.  I plan to upgrade the software and replace the old Z-wave module (so I can add more Z-wave hardware) but this software had been working fine for years, so I'd like to get the Insteon communication working first.

Here's the communication events from turning on a light, which I believe shows the event response, but if I go and press the switch, nothing shows.

Fri 03/11/2022 10:15:02 AM : [        Time] 10:15:06 0(0)
Fri 03/11/2022 10:16:58 AM : [INST-TX-I1  ] 02 62 1F CB A7 0F 11 FF
Fri 03/11/2022 10:16:58 AM : [INST-ACK    ] 02 62 1F.CB.A7 0F 11 FF 06          LTONRR (FF)
Fri 03/11/2022 10:16:59 AM : [INST-SRX    ] 02 50 1F.CB.A7 52.63.6D 2F 11 FF    LTONRR (FF)
Fri 03/11/2022 10:16:59 AM : [Std-Direct Ack] 1F.CB.A7-->ISY/PLM Group=0, Max Hops=3, Hops Left=3
Fri 03/11/2022 10:16:59 AM : [D2D EVENT   ] Event [1F CB A7 1] [ST] [255] uom=100 prec=0
Fri 03/11/2022 10:16:59 AM : [  1F CB A7 1]       ST 255 (uom=100 prec=0)
 

Any ideas?

Thanks, Bruce

[larryllix]

Start with an offender device. Select the device in the admin console | device tree. Right click on the device name and select Restore. Then select Write Updates to Device.

If that works then do the rest of the offenders. If that doesn't work, maybe consider testing routines for your PLM.

Edited March 11, 2022 by larryllix

[Bruce L]

Thanks, restoring the devices worked with the first two devices I tested.  I guess I'll try restoring all devices, but need to assemble all of my battery-powered devices before I can do that.   Any idea how the devices became unprogrammed?

 

Thanks,

Bruce

 

[larryllix]

Thanks, restoring the devices worked with the first two devices I tested.  I guess I'll try restoring all devices, but need to assemble all of my battery-powered devices before I can do that.   Any idea how the devices became unprogrammed?
 
Thanks,
Bruce
 

No. That is weird.

You can also select view link table in the device and then compare to see if ISY agrees with what is found.

If links match, there is no need to Restore. If not it may give you a better map of where things went wrong with powerline noise while changing settings.

This really smells like a dying PLM
If it happens again.... oh..no

Sent from my SM-G781W using Tapatalk

[someguy]

I had a similar thing happen to me a few years ago.  I ultimately found out that my PLM was forgetting its links.  When this would happen to me, I would just run “restore PLM” and it would fix it for a while.  I later ended up replacing my PLM and this solved the problem. 

[Bruce L]

Went through and restored all devices.  Since in this case I knew I was just resetting the PLM's table, it seemed like a lot of work, but it's done now.  We'll see if it forgets them again.  Fingers crossed that was somehow related to a capacitor that I replaced...

After making the original post, I remembered that I've been keeping a box of old random electronics in hopes of a recycling event that I could take them to.   I dug through the box and found my old v2.1 PLM in the box.  I put it with my other insteon stuff, as I suspect I could replace the capacitors and switch back to that one if the current PLM is still failing.  Or if not, maybe I could offer it for $500 on ebay... 

Thanks for the advice

Bruce