2477SA1 Compatibility?

[oh2bnMaine]

I guess this shows my age (rather, the age of my Insteon devices). I have a 2477SA1 (240v Insteon ON/OFF switch) that I want to install on my pool pump. I had this specific 2477SA1 hooked up to a hot water tank in a prior house that we no longer own. That house was using an ISY994 (non-pro). This house is using a ISY994 Pro (w/Zwave).

I hooked up the 2477SA1 on a 30A breaker as close to the ISY/PLM as I could get. The set up process gave me a message telling me the 2477SA1 is incompatible with the ISY994. 

Is this truly the case? If not, is there something I should be doing to get around this?

 

Thanks,

Bill

[lilyoyo1]

23 minutes ago, oh2bnMaine said:

I guess this shows my age (rather, the age of my Insteon devices). I have a 2477SA1 (240v Insteon ON/OFF switch) that I want to install on my pool pump. I had this specific 2477SA1 hooked up to a hot water tank in a prior house that we no longer own. That house was using an ISY994 (non-pro). This house is using a ISY994 Pro (w/Zwave).

I hooked up the 2477SA1 on a 30A breaker as close to the ISY/PLM as I could get. The set up process gave me a message telling me the 2477SA1 is incompatible with the ISY994. 

Is this truly the case? If not, is there something I should be doing to get around this?

 

Thanks,

Bill

There is absolutely no difference in insteon super amongst isy994 versions..

I've never seen a message from the isy. Post a screen shot of the exact message and error code.

 

[Techman]

Take a look at this thread

Don't use auto discover when you link it. Try putting in its address.

 

[oh2bnMaine]

Thanks for your attention. I'll do another test tomorrow. Funny how it looks to have two addresses inside? I did only use auto-discover. I had trouble finding the 2477SA1 on the list and gave up.

[MrBill]

I'd bet on the left label being the actual address since it's obviously Hexadecimal, but that's confusing for sure.  You can always try both.  Also try factory reset.  There's no difference in the Insteon devices different ISY models can control, it's compatible.

[oh2bnMaine]

Out of curiosity, I tried both stickers. The first was the correct one. 

Regarding finding the device on the list, it sure would be nice if that list was sorted alphabetically! Anyway, I have it connected now, but things still aren't working 100%.

I cannot get the ON/OFF/DON/DOFF to change the switch state. When I press Query, it shows me a %age. I've seen 15%, 13% and 11%. When I press ON/DON, the %age is replaced with ON. OFF/DOFF replaces it with OFF, as you would expect. Every time I press Query, though, I get a %age. 

If I press the ON/OFF button on the 2477SA1, I do NOT see a change in switch state in the admin console. With a voltmeter, I have confirmed that when ON, it is producing ~240 volts. Still, even when I have physically switched it on using the button, Query registers a %age (I have yet to see higher than 15%).

At this point, I assumed the device has zero connected to the ISY994, but that is wrong...

By pressing the BEEP button, I can produce a beep at the device. I can change the beep duration using admin console. So, I know the admin console can touch the device.

I tried to do a factory reset -- power circuit breaker off, hold ON/OFF button, power circuit breaker on, release button after 3 seconds. It should produce a double beep at this point, but I never get this feedback that the reset has been successful. I've tried holding the button for over 10 seconds as well. No difference noted.

Any more thoughts? 

[MrBill]

1 hour ago, oh2bnMaine said:

Any more thoughts? 

When you click the device in the device tree is the device type showing correctly in the right window?  It's shown with the device address on the very second line of the right window just under the large type device name.

I'd try holding the button for even longer, it does sound like the device needs a factory reset.

Finally open the Tools > diagnostics > Event Viewer window and set the level dropdown to level 3, then turn the switch on and off using the admin console, and try the local button so see if it's trying to send anything even if the button doesn't work to toggle the load.   If you need help reading event view output post it here and someone will help interpret..likely someone other than me, I'm not a good Event Viewer reader, but others here are.

[oh2bnMaine]

Holding the button for ~10 seconds is enough to get a factory reset. I found my other 2477SA1(NO). Both are now listed in admin console and have been factory reset. 

Device 1 [14.58.4C] beeps on command. I can switch it on manually, but the admin console doesn't seem to have that level of control. (There's a 'loud' click when the device switches on.)

Device 2 [14.5C.58], while on the list, is not available. I'm not sure why that's the case, but it might not matter. That device is the one that's not sending a load through the purple wires -- the switch doesn't appear to be working. (There's no click when the device is switched on.)

Here's the Event Log (Level 3) for both devices when I attempt to perform a Query on each.

Sat 04/02/2022 19:39:07 : [INST-TX-I1  ] 02 62 14 5C 58 0F 19 00
Sat 04/02/2022 19:39:07 : [INST-ACK    ] 02 62 14.5C.58 0F 19 00 06          LTSREQ (LIGHT)
Sat 04/02/2022 19:39:16 : [INST-TX-I1  ] 02 62 14 5C 58 0F 19 00
Sat 04/02/2022 19:39:16 : [INST-ACK    ] 02 62 14.5C.58 0F 19 00 06          LTSREQ (LIGHT)
Sat 04/02/2022 19:39:25 : [INST-TX-I1  ] 02 62 14 5C 58 0F 19 00
Sat 04/02/2022 19:39:25 : [INST-ACK    ] 02 62 14.5C.58 0F 19 00 06          LTSREQ (LIGHT)

Sat 04/02/2022 19:39:42 : [INST-TX-I1  ] 02 62 14 58 4C 0F 19 00
Sat 04/02/2022 19:39:42 : [INST-ACK    ] 02 62 14.58.4C 0F 19 00 06          LTSREQ (LIGHT)
Sat 04/02/2022 19:39:42 : [INST-SRX    ] 02 50 14.58.4C 44.D1.A5 2F 00 2E           (2E)
Sat 04/02/2022 19:39:42 : [Std-Direct Ack] 14.58.4C-->ISY/PLM Group=0, Max Hops=3, Hops Left=3
Sat 04/02/2022 19:39:42 : [D2D EVENT   ] Event [14 58 4C 1] [ST] [46] uom=100 prec=0
Sat 04/02/2022 19:39:42 : [  14 58 4C 1]       ST  46 (uom=100 prec=0)

 

[Brian H]

No click most likely is the internal relay not going on and off.

If the one clicking does not control the purple output wires. It may have failed. If you are real careful you could measure each purple to a safety ground. Should be roughly 120VAC from each purple wire to ground an 220 VAC purple to purple.