ISY994 FW 5.3.4 - Upgrade Failed: Failed uploading file

[JacktheRipper]

I have two ISY994i's, #1 running 5.3.4 and #2 running 5.3.0. Both are running normally, and I can log into the Admin console on both if I do it correctly. I have downloaded the zip for 5.3.4, and when I try to manually upgrade #2, I get to 95%, and then get an error "Upgrade Failed: Failed uploading file(reported written size is invalid)". This happens while it's loading udi.css. Windows 10, current Java, cleared the cache, etc., etc., etc. Any thoughts?

[MrBill]

Have you double checked that you downloaded the correct version of the file (PLM vs Non-PLM)?

Quote

3.  Download firmware

  -  ISY 994i Series including Z-Wave support

  -  ISY 994i ZW, Z, or ZS Series (Z-Wave/Zigbee and/or if you do NOT have a PLM)

 

[Geddy]

7 hours ago, JacktheRipper said:

"Upgrade Failed: Failed uploading file(reported written size is invalid)"

After you've double checked you have the correct file for your system make sure three things:

1) Do not unzip the file - the upgrade process uses the .zip file 

2) Perhaps set the Java memory to a higher level (512 or 1024)

Quote

Java runtime memory (when Admin Console is very slow to respond)

-      If the admin console is slow to respond, it is likely you need to increase the amount of memory allocated to the Java runtime (JRE).

-      Open the Java Control Panel, select Java tab, press View button, then add or modify the Runtime Parameter -Xmx to the following:

o   -Xmx512m

-      Press Ok to close the window, then Press Apply to save the changes

3) It could be a corrupt MicroSD card. Before replacing the SD card though I might suggest opening a ticket with UD Support (https://www.universal-devices.com/my-tickets/) just to try before going the whole card replacement or card formatting route.

 

[Hoosier Daddy]

On 4/20/2022 at 7:23 AM, JacktheRipper said:

I have two ISY994i's, #1 running 5.3.4 and #2 running 5.3.0. Both are running normally, and I can log into the Admin console on both if I do it correctly. I have downloaded the zip for 5.3.4, and when I try to manually upgrade #2, I get to 95%, and then get an error "Upgrade Failed: Failed uploading file(reported written size is invalid)". This happens while it's loading udi.css. Windows 10, current Java, cleared the cache, etc., etc., etc. Any thoughts?

@JacktheRipper, I'm having the same issue. Were you able to resolve it?

I'm accessing the ISY remotely, using Launcher, win 10, fresh java install. I sometimes get a DHCP error from the ISY when I launch the admin console, but not always. Otherwise it always fails about 80-90% of the way in. Same results on 2 different computers, 1 Mac and 1 win10.