Papa C Posted May 13, 2022 Posted May 13, 2022 Question: Does this: Enter https://polisy:8443/desc into the dialog Apply for trying to access IoP via the portal? Initially everything worked fine. Could access IoP from home directly and via portal. Then after upgrading to 5.4.3 it's like it keeps loosing the portal logon. It finds and logs into it fine from the local network, but if I'm remote and run the launcher it only has the first line without a type. If I ADD the info line from the portal it I can log in fine but saving seems to do nothing. It DOES create the finder file but obviously something is off. I've redownloaded the start file multiple times, deleted everything, even rebooting pc afterward, to no effect. Do I take the info line from info, and replace the "/isy/ portion with the above line?
Solution Geddy Posted May 13, 2022 Solution Posted May 13, 2022 @Papa C Are you only asking for how to access IoP while remote? 6 minutes ago, Papa C said: Enter https://polisy:8443/desc into the dialog If you are trying this while remote then no. This will not work. You will need to use the Admin Console that is available in the ISY Portal -> Select Tool -> Information -> ISY Information screen. One note about this...I've had issues with the finder keeping the URL stored (from remote computers). Sometimes it will be there and other times it's just gone. So I always save the finder addresses (as long as the computer you're working on is yours) then you can load that file and not have to go through the ISY Portal to get (copy/paste) the URL again. If you're on a laptop that you are using to access AC locally and remotely (at different times) then it will be two different entries. Perhaps you could use the one ISY Portal login for both and it might not get confused, but I've never actually tried that. You can add both and save that file then load it and both should appear if you need to load the finder file.
Papa C Posted May 13, 2022 Author Posted May 13, 2022 Yes, that's it exactly. I use a laptop. As before I wipe all the launcher info, go to the portal as pictured above and copy and past the info line into the finder (I've done this both at home and in the office). I've then saved the info and can log into IoP. However, if the next day I try to again log in from the office I cannot, I have to go to the portal and get the info again. I CAN log in via launcher any time I'm home (on the same network). It's like it isn't saving the info from the portal?
Geddy Posted May 13, 2022 Posted May 13, 2022 1 minute ago, Papa C said: It's like it isn't saving the info from the portal? I feel your pain. Happens to me and I'm not even on a laptop trying to access from both places. I think it's just the nature of remote access. I've never really tried to figure out the rhyme or reason to it, but I just figure that it's still trying to locate the ISY locally while you're remote. When it doesn't find it then it just wipes out what you've got. It's simple to just hit "save", then save the file locally (in an easy to access area), then hit load when it comes up empty and you're ready to rock and roll. No need to go out to the ISY Portal and copy/paste again.
Papa C Posted May 13, 2022 Author Posted May 13, 2022 Right, I DO hit save. That's what I've been referring to. Isn't that what saves the finder file? I save it on the desktop so it's right there with the launcher file. I KNOW this works because I've done it before and has worked for quite a while. Was even working when I first migrated from ISY to IoP. It just stopped after the upgrade from 5.4.2 to 5.4.3. I'd seen the reference to adding a port number to it pop up and was searching back trying to find it to see if that was something I was needing to do when I ran across your post about it. But it really sounds as if that is only for local access which works perfectly for me. It populates the launcher just fine when I'm local, it's only when I'm remote that those extra lines don't show up.
Geddy Posted May 13, 2022 Posted May 13, 2022 40 minutes ago, Papa C said: Isn't that what saves the finder file? It saves the file with the addresses you have showing (should save a file with a "*.state" looking file name). If you have both the local and the remote address then there will be two lines. The next time you are remote your finder will probably come up empty. Just hit "load" and find that file and then you'll have the local and remote addresses and be on your way. As I said...this happens. It's not something I've ever tried to figure out how/why it happens. If you'd like to know more then I suggest opening a support ticket and asking them specifically what is happening for your situation. It's not such a big deal for me so I have my processes and keep on trucking. 40 minutes ago, Papa C said: it's only when I'm remote that those extra lines don't show up. Exactly! That's what I've been saying. The ISY Launcher icon opens up the ISY Finder window. If you're not local then from my experience is that sometimes the Finder just wipes out whatever you've had in the past. I don't know all the details, and haven't cared to dig too deep into it. You appear to want to dig deeper. So I suggest opening a support ticket. So basically, the steps I suggest you use: When local the finder will add the local address. (Uses local credentials to login) Add remote ISY Portal URL (uses ISY Portal credentials to login) Click "Save" (save the file "ISY-Finder.(date+time).state" somewhere you can access quickly - if you save things to the desktop then fine. I prefer keeping the desktop clear so have it in a folder on root of "00-quick" so it's a typically at the top of a view.) Next time you're remote it will probably appear empty on launch. Click "Load" and find/open the file you saved above Use remote URL & ISY Portal credentials to login to IoP while remote. Is it a pain? No (IMO) Does it take < 30 second to fix? Yep! Submit a Ticket: https://www.universal-devices.com/my-tickets Email: support@universal-devices.com PS: If you get a ticket going and @Michel Kohanim tells you the super secret trick of not having the entry clear out be sure to share it with us. It's something I've faced since 4.x and all the time on 5.x. Sometimes it works...sometimes it doesn't. I haven't worried enough about it to really dig too deep.
Papa C Posted May 13, 2022 Author Posted May 13, 2022 34 minutes ago, Geddy said: It saves the file with the addresses you have showing (should save a file with a "*.state" looking file name). If you have both the local and the remote address then there will be two lines. The next time you are remote your finder will probably come up empty. Just hit "load" and find that file and then you'll have the local and remote addresses and be on your way. As I said...this happens. It's not something I've ever tried to figure out how/why it happens. If you'd like to know more then I suggest opening a support ticket and asking them specifically what is happening for your situation. It's not such a big deal for me so I have my processes and keep on trucking. Exactly! That's what I've been saying. The ISY Launcher icon opens up the ISY Finder window. If you're not local then from my experience is that sometimes the Finder just wipes out whatever you've had in the past. I don't know all the details, and haven't cared to dig too deep into it. You appear to want to dig deeper. So I suggest opening a support ticket. So basically, the steps I suggest you use: When local the finder will add the local address. (Uses local credentials to login) Add remote ISY Portal URL (uses ISY Portal credentials to login) Click "Save" (save the file "ISY-Finder.(date+time).state" somewhere you can access quickly - if you save things to the desktop then fine. I prefer keeping the desktop clear so have it in a folder on root of "00-quick" so it's a typically at the top of a view.) Next time you're remote it will probably appear empty on launch. Click "Load" and find/open the file you saved above Use remote URL & ISY Portal credentials to login to IoP while remote. Is it a pain? No (IMO) Does it take < 30 second to fix? Yep! Submit a Ticket: https://www.universal-devices.com/my-tickets Email: support@universal-devices.com PS: If you get a ticket going and @Michel Kohanim tells you the super secret trick of not having the entry clear out be sure to share it with us. It's something I've faced since 4.x and all the time on 5.x. Sometimes it works...sometimes it doesn't. I haven't worried enough about it to really dig too deep. "@Michel Kohanim tells you the super secret trick" Now if I did that it would loose it's "super secret" status! ...... 2
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