larryllix Posted November 17, 2022 Share Posted November 17, 2022 42 minutes ago, dobenland said: Mine is working now. It started working while I slept ... great!! Yup. My routines started working again overnight now. Link to comment
cfsaw Posted November 17, 2022 Share Posted November 17, 2022 Alexa came back but voice commands to certain devices will accept an ON request but will say doesn’t support that device with an OFF request…very strange. I wish that universal devices would publish what happened here and what is going on right now to keep users making unnecessary changes at this point in time. Hopefully they will handle communication better than Insteon did. This one is a pay for service and we should be kept in the loop. Link to comment
TVC15 Posted November 17, 2022 Share Posted November 17, 2022 (edited) 9 hours ago, bmercier said: It's now resolved. Most ISYs have now reconnected. Benoit Please post an explanation. We deserve to know what happened and how we can prevent it in the future. Thanks, much appreciated! Edited November 17, 2022 by TVC15 clarity Link to comment
johnstonf Posted November 17, 2022 Share Posted November 17, 2022 Would be great to know what happened, and can any steps be taken to prevent again in the future? Link to comment
MrBill Posted November 17, 2022 Share Posted November 17, 2022 29 minutes ago, johnstonf said: Would be great to know what happened, and can any steps be taken to prevent again in the future? This was a server side failure, and there are no steps end-users can take to prevent it in the future. It could have been a myriad of things, some of which UD has no control over because the portal is running on AWS, meaning it might be purely an AWS issue. 1 Link to comment
asbril Posted November 17, 2022 Share Posted November 17, 2022 8 minutes ago, MrBill said: meaning it might be purely an AWS issue Firing at Amazon has started ? 🙄 1 2 Link to comment
MrBill Posted November 17, 2022 Share Posted November 17, 2022 2 hours ago, cfsaw said: This one is a pay for service and we should be kept in the loop. A cloud service that barely breaks even at less that ~$1/month to cover the cost of the Amazon Server it runs on. It's a cloud service, they break sometimes. 3 Link to comment
Solution bmercier Posted November 17, 2022 Solution Share Posted November 17, 2022 2 2 Link to comment
KSchex Posted November 17, 2022 Share Posted November 17, 2022 I find it interesting about the AWS server. Just so happens that my three Echo Shows updated about 2hours before the portal failure. Link to comment
MrBill Posted November 17, 2022 Share Posted November 17, 2022 23 minutes ago, KSchex said: I find it interesting about the AWS server. Just so happens that my three Echo Shows updated about 2hours before the portal failure. AWS has many Servers. Wherever Alexa and her services are will show up on that page. Your portal accounts service probably only shows up on the dashboard if logged in as UD. Link to comment
KSchex Posted November 17, 2022 Share Posted November 17, 2022 I agree. After a lifetime of hardware and software design I have found coincidences sometimes coinside. We'll never know. Link to comment
andrewherman Posted November 17, 2022 Share Posted November 17, 2022 Alexa still not responding to my commands to ISY system. I unlinked and relinked with no change. Is the system still having problems or is there something else I need to do? Link to comment
bmercier Posted November 17, 2022 Share Posted November 17, 2022 5 minutes ago, andrewherman said: Alexa still not responding to my commands to ISY system. I unlinked and relinked with no change. Is the system still having problems or is there something else I need to do? There are no active problems with Portal. Alexa troubleshooting tips: Make sure your ISY is online on portal Try to control devices using ISY Web access In the Alexa app, make sure you can see your device If so, try to control it from the app 2 Link to comment
andrewherman Posted November 17, 2022 Share Posted November 17, 2022 (edited) Odd, certain scenes are fine, others are not. Weird. I'm going to try rename from the portal. Edited November 17, 2022 by andrewherman Link to comment
andrewherman Posted November 17, 2022 Share Posted November 17, 2022 2 hours ago, andrewherman said: Odd, certain scenes are fine, others are not. Weird. I'm going to try rename from the portal. FYI, a few names some how got corrupted. For example, it didn't recognize "office" anymore. I cleared it, put it in again in the portal and it is OK now. Thanks for the previous response. 1 Link to comment
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