inovermyhead Posted November 26, 2022 Share Posted November 26, 2022 I just received my ZMatter board this afternoon and have hit a snag getting ready to install it: The UDI instructions say to check the Policy OS via ssh. Mine is FreeBSD 13.0-RELEASE-p6, instead of 13.1 (as later instructions for IoP indicate it should be be). So I tried the "Upgrade Process - As of July 2002" in the wiki. With the IoX Launcher, I open the admin console for IoP; however there is no "Upgrade Packages" under configuration/system. With some forum sleuthing I saw that this is because IoP is only v5.4.0, and the "Upgrade Packages" was added in v5.4.4. I tried the "automatically upgrade Policy to 5.4.4" option under help but this doesn't work. The admin console closes, then I cleared the Java cache. After finding the IoX Launcher file again (clearing the Java cache deletes this) and waiting a few minutes, I reopen the IoP admin console - and it still says v5.4.0. I've tried restarting the Polisy; no improvement. What am I missing or not understanding? Link to comment
Techman Posted November 27, 2022 Share Posted November 27, 2022 4 minutes ago, inovermyhead said: I just received my ZMatter board this afternoon and have hit a snag getting ready to install it: The UDI instructions say to check the Policy OS via ssh. Mine is FreeBSD 13.0-RELEASE-p6, instead of 13.1 (as later instructions for IoP indicate it should be be). So I tried the "Upgrade Process - As of July 2002" in the wiki. With the IoX Launcher, I open the admin console for IoP; however there is no "Upgrade Packages" under configuration/system. With some forum sleuthing I saw that this is because IoP is only v5.4.0, and the "Upgrade Packages" was added in v5.4.4. I tried the "automatically upgrade Policy to 5.4.4" option under help but this doesn't work. The admin console closes, then I cleared the Java cache. After finding the IoX Launcher file again (clearing the Java cache deletes this) and waiting a few minutes, I reopen the IoP admin console - and it still says v5.4.0. I've tried restarting the Polisy; no improvement. What am I missing or not understanding? Try pressing the reset button on the front of the Polisy ONCE which should update you to 5.4.5 After the update clear your Java cache, including all applications and then download the ISY launcher Link to comment
inovermyhead Posted November 27, 2022 Author Share Posted November 27, 2022 No luck. I pushed the reset "button" on the front of the Policy (a paper clip into the hole and felt a click). The left most light on the Policy went from flashing to solid. I waited several minutes, then cleared the Java cache (applications, resources, deleted applications), restarted IoX Launcher (from downloaded start.jnlp file) and opened the IoP admin console. It still shows v 5.4.0 Link to comment
inovermyhead Posted November 27, 2022 Author Share Posted November 27, 2022 Possibly relevant: I have Polyglot v2 still installed. And when I open Polyglot v3 (policy:3000/dashboard) under "ISYs" it shows only my ISY994, not the IoP instance. However, IoX Launcher does show both the ISY 994 and the Policy IoP (which is also still showing as v 5.4.0) Link to comment
Techman Posted November 27, 2022 Share Posted November 27, 2022 @inovermyhead Try removing power from the Polisy for about 15 seconds then allow it to reboot If it's not on 5.4.5 then try another package update Link to comment
inovermyhead Posted November 27, 2022 Author Share Posted November 27, 2022 @Techman Still no luck: I unplugged the Polisy for >30s, plugged it back in and let it reboot. Then cleared the java cache, restarted IoX Launcher from start.jnlp. Polisy IoP is still v5.4.0. How do I do an update, since 5.4.0 doesn't have the "upgrade packages" option? Link to comment
Techman Posted November 27, 2022 Share Posted November 27, 2022 53 minutes ago, inovermyhead said: @Techman Still no luck: I unplugged the Polisy for >30s, plugged it back in and let it reboot. Then cleared the java cache, restarted IoX Launcher from start.jnlp. Polisy IoP is still v5.4.0. How do I do an update, since 5.4.0 doesn't have the "upgrade packages" option? It's probably best to open a support ticket with UD. support@universal-devices.com Link to comment
inovermyhead Posted November 27, 2022 Author Share Posted November 27, 2022 @TechmanYes, I was thinking the same. For some reason my IoP seems pretty resolutely stuck on v5.4.0. I just wanted to make sure I wasn't missing something. Thanks. Link to comment
Techman Posted November 27, 2022 Share Posted November 27, 2022 2 hours ago, inovermyhead said: @TechmanYes, I was thinking the same. For some reason my IoP seems pretty resolutely stuck on v5.4.0. I just wanted to make sure I wasn't missing something. Thanks. When you hear back from UD could you post the steps taken to resolve the issue for others who may have the same problem 1 Link to comment
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