bwade913 Posted January 11, 2023 Posted January 11, 2023 (edited) I've just recovered from a networking issue that had the ISY portal down, and prevented me from using https in general. I resolved that and the system is working quite well now, except I am unable to create a backup. It's failing with: Could not retrieve file /CONF/DISCLAIM.UDI Error log: Wed 2023/01/11 01:41:34 PM System -170001 [UDSockets] RSub:42 error:6 I'm able to telnet into the ISY and the LS command shows /CONF/DISCLAIM.UDI to be a zero size file, the only zero size file in that directory. Is there a way to touch that file to resurrect it? A forum search shows that someone else encountered a problem with this file and there was talk of the micro SD card being bad. I don't have any other indication of file system problems. I have an ISY 994i running version 5.3.2. The networking problem I had cleared up when I changed the reserved IP address for the ISY on a Google mesh network. There's no indication that any other device was using that IP address, but the change in IP address definitely cleared my problem. TIA for any help. Edited January 11, 2023 by bwade913
Geddy Posted January 11, 2023 Posted January 11, 2023 21 minutes ago, bwade913 said: I am unable to create a backup. It's failing with: Could not retrieve file /CONF/DISCLAIM.UDI What are the lights on the front of the ISY994 doing? Troubleshoot here: https://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs/Lights Unsure what that file would be and not sure if it would block you from a successful backup. Have you power cycled the ISY994 during any of this? It's possible during the power cycle the SD Card could have been corrupted. If you hadn't perform a power cycle just on the ISY994 (leave the PLM plugged in). Observe the lights as it boots up. Best thing might be to start a support ticket with UD and get their input. Note though that there's a lot of moving parts right now so support might be a little slower than normally expected. Start a support ticket here: https://www.universal-devices.com/my-tickets If you do need to replace the SD card read the wiki directions (but I would suggest running a support ticket before jumping to this step/process): https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Replacing/Formatting_an_SD_Card Be sure to note this in the info: Quote [NOTE: The ISY994i takes a MicroSD card. The max size is 32GB. Please look for a card with the newer A1 rating (A2 also works, but will fallback to A1 because the ISY994 does not provide hardware support required for A2). All other process steps below remain the same.]
bwade913 Posted January 11, 2023 Author Posted January 11, 2023 Thanks Geddy. The boot sequence looks normal. No error light, and the transmit, receive and memory lights flicker as usual until the boot is complete. Do you know of anyway to edit a file on the ISY? I feel like if I can get that file to exist again, I'll be back in business. If not, I'll go ahead and open the ticket.
Geddy Posted January 11, 2023 Posted January 11, 2023 2 minutes ago, bwade913 said: Do you know of anyway to edit a file on the ISY? I feel like if I can get that file to exist again, I'll be back in business. If not, I'll go ahead and open the ticket. No, I don't. Sorry. Just to make sure that your FW/UI match when you're in admin console what shows in Help -> About? If those don't match then something could be goofing you up in the backup process. I'd open a ticket to get the best help and right answers to get you to your next step.
bwade913 Posted January 11, 2023 Author Posted January 11, 2023 Yes, FW/UI are both v5.3.2. Thanks, I'll open a ticket. 1
Geddy Posted January 11, 2023 Posted January 11, 2023 @bwade913 sorry couldn't give more help here. Let us know what they have you do to fix this issue so it might help others if ever face similar issue. PS: Current version for ISY994 is 5.3.4. You might consider updating once you're stable again. A few minor bug fixes between 5.3.2 and 5.3.4.
bwade913 Posted January 11, 2023 Author Posted January 11, 2023 I got a quick response from Michel and was advised to use a new micro SD card, and that did solve my problem. I was able to install v5.3.4 and restore my configuration from a backup. 1
Geddy Posted January 12, 2023 Posted January 12, 2023 28 minutes ago, bwade913 said: I got a quick response from Michel Top notch support right there! Glad you got it resolved quickly! 1
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