Okay getting the second eISY ready for the company location and I can't approve my eISY portal. Now I did see someone mention they had this problem migrating from old ISY import. This is not the case here. This is a straight up clear install to replace out current 994 and move to Z-Wave/Kasa over Insteon.

When I attempt to approve my purchased 2 year portal plan it comes up "Bad Request". I didn't have this problem with the home unit. It approved no problem at all. But I didn't Update Packages on the home system first before approving by my memory. What I learned from the home systems was to update first thing because 1) Poly doesn't work out of the box. 2) There are menu items in the out of the box that shouldn't be played with obviously because they are removed in the 5.5.3 update.

Any help getting this to approve registration of my Portal purchase would be great. Then I can continue to install the Z-Wave - ZigBee/Matter USB Device to continue my prep.

 

Thanks,

TRI0N

PS - Just brainstorm it for now. I'm not at the office and I can't remote portal till it's approved. (Irony)

Edited January 17, 20232 yr by TRI0N
Version correction to 5.5.3 not 5.5.4 typo.

What error message is shown when you hover over the circle (green/yellow/grey/red) next to the UUID on my.isy.iol?   Have you approved the trial?

 

Just that it's waiting for approval and when I go into admin and click approve I get "Bad request" pop-up response in red text with a OK to confirm and close pop-up....

One thing to note is that my home box I did the 2 year portal purchase before doing Update Packages to 5.3.3 (as I said was not aware that there were out of the box issues and started purchasing right away on portal, z-wave and node services.)

The one in question here is the office system that I did the Update Packages to 5.5.3 first before purchasing the 2 year for that one.

Also note these are completely different login accounts too... I do not have both eISY on the same login accounts. I do have my old ISY994zw's in each one active account respectively and in use for Insteon devices only while I prepare and await an order on Z-Wave Scene Controllers to prep as-well into new system before phase out of all Insteon devices.

Edited January 17, 20232 yr by TRI0N

Same here.  I can't really do anything on the isy portal as I get:

and the hover-over on the portal shows:

 

Approval at the eisy screen fails:

 

Edited January 17, 20232 yr by x046866x

Please try resetting networking by pressing the power button 4 times.   Wait a minute then reboot by pressing 5 times. Wait a few minutes then try to approve again.  

 

4 hours ago, Javi said:

Please try resetting networking by pressing the power button 4 times.   Wait a minute then reboot by pressing 5 times. Wait a few minutes then try to approve again.  

 

Will test this first thing Thursday Morning when I return to the office. 

Cheers...

I went through something similar.  It sounds like you already have a license for that unit, which was one of my problems  

Did you go to Manage Modules menu on the EISY Help Menu in the AC?  There is another action there that has to be completed for the approval to work.  Do that, then go back to Portal Approval box in Configuration > Portals

19 minutes ago, ISY4Me said:

I went through something similar.  It sounds like you already have a license for that unit, which was one of my problems  

Did you go to Manage Modules menu on the EISY Help Menu in the AC?  There is another action there that has to be completed for the approval to work.  Do that, then go back to Portal Approval box in Configuration > Portals

Yes I did that step. Purchased Portal, Mange Modules, Portal then installs, and that shows the approve prompt in the AC Portals tab after a reboot. I have of course clicked Managed Modules afterwards to have it say "All Modules Up To Day". Still can't approve the portal connection. I do have a ticket and will perform the steps they suggest on on Thursday about refreshing the Authorization Token below:
 

It's most probably because the authorization token has expired. Please:

1. Login to https://my.isy.io
2. Click on the ISY tab
3. Click on the red x next to your eisy. When remove
4. Go to Admin Console | Configuration tab | Portals, Refresh button
5. Go back to ISY Portal, click on Add ISY, and enter XX:XX:XX:XX <--- UUID HERE
6. Go to Admin Console | Configuration tab | Portals, Approve button

 

For steps 4 and 5, you MUST be local to your eisy.

Cheers!

Edited January 18, 20232 yr by TRI0N