Bob Amott Posted January 31, 2023 Posted January 31, 2023 I have migrated from my old ISY and System appears to be working fine. Polisy (5200) reports Version: 5.4.0 - OpenADR (21010) - Networking Module (21040) - Z-Wave Module (21100) - A10/x10 Module (21060) ISY Portal info: (says it's not online???) That's another separate question. UD Mobile is also working. License Active: Yes License Expiry Date: 2023-04-01 Says Version 5.5.4 is now available! Under the Help Menu, I selected "Automatically Upgrade to XXX to 5.5.4. Tried that, nothing happens. Could not find a manual update option. When I was looking around I found the July 2022 update announcement: To update/upgrade your Polisy, please only use the Admin Console to the ISY on Polisy (IoP). "Current suggested method for updating: ISY Launcher to open the ISY Finder window. Once logged in navigate to: Configuration tab System Then click: “Upgrade Packages” Problem is I don't have an "Update Packages" button. I also don't have a pull down menu from the System tab "Polisy Systems Settings" So, I'm obviously have missed something along the way. Any help is much appreciated. Bob
Techman Posted January 31, 2023 Posted January 31, 2023 When you click on help, what is your firmware and UI version, they must be the same version. You can also try removing power from the Polisy for a minute then boot it up to see if the "update packages" is now visible.
Bob Amott Posted January 31, 2023 Author Posted January 31, 2023 Yes they are. Missed putting that info in my help request. I will try the unplug idea. Thanks
Techman Posted January 31, 2023 Posted January 31, 2023 If you're still. having problems the re-boot, then you should probably open up a support ticket. Some of the earlier Polisy versions required bios and hardware updates.
Geddy Posted January 31, 2023 Posted January 31, 2023 2 hours ago, Bob Amott said: Problem is I don't have an "Update Packages" button. I also don't have a pull down menu from the System tab "Polisy Systems Settings" Since you don't have the "Update Packages" button and you say you're on 5.4.0 your Polisy is out of date. The easiest path is to open a support ticket to get assistance with bringing the system up to date. Please open a ticket here: https://www.universal-devices.com/my-tickets
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