ISY on Polisy not starting

[joedunn]

Hi,

I followed the document "Polisy Update Process - Use Admin Console "Upgrade Packages" button" and when my polisy came back ISY isn't there anymore. I can access polgot via the webpage not the java app does not discover ISY and all the automations using ISY are broken. Is there any recommended trouble shooting steps i can take?

[tlightne]

Have you unplugged Polisy from power wait 30 seconds then power up?? Clear Java cache and down load a new start.jnlp and install...

[joedunn]

Yeah, did both those things. I see errors in the ISY log on the polisy (or what i think are errors)

Snippet shown

2023-03-11 19:28:04 -  Info|    ISY [T:34382880768] Starting ISY on "polisy" 
2023-03-11 19:28:04 -  Info|UDXThread [T:34382882560] starting to run (../src/System/UDXThread.cpp@73:doRun())
... ERRORS ...
2023-03-11 19:28:04 - Error|udx-comm [T:34382884352] failed connecting to udx (../src/udx/UDXComm.cpp@511:getCreds())
2023-03-11 19:28:04 - Error|    udx [T:34382884352] failed retrieving creds from udx. Retry 1 (../src/udx/UDXComm.cpp@129:init())
2023-03-11 19:28:06 - Error|udx-comm [T:34382884352] failed connecting to udx (../src/udx/UDXComm.cpp@511:getCreds())
2023-03-11 19:28:06 - Error|    udx [T:34382884352] failed retrieving creds from udx. Retry 2 (../src/udx/UDXComm.cpp@129:init())
2023-03-11 19:28:08 - Error|udx-comm [T:34382884352] failed connecting to udx (../src/udx/UDXComm.cpp@511:getCreds())
2023-03-11 19:28:08 - Error|    udx [T:34382884352] failed retrieving creds from udx. Retry 3 (../src/udx/UDXComm.cpp@129:init())
2023-03-11 19:28:10 - Error|udx-comm [T:34382884352] failed connecting to udx (../src/udx/UDXComm.cpp@511:getCreds())
2023-03-11 19:28:10 - Error|    udx [T:34382884352] failed retrieving creds from udx. Retry 4 (../src/udx/UDXComm.cpp@129:init())
2023-03-11 19:28:11 - Error|udx-comm [T:34382884352] failed connecting to udx (../src/udx/UDXComm.cpp@511:getCreds())
2023-03-11 19:28:11 - Error|    udx [T:34382884352] failed retrieving creds from udx. Retry 5 (../src/udx/UDXComm.cpp@129:init())
2023-03-11 19:28:13 - Error|udx-comm [T:34382884352] failed connecting to udx (../src/udx/UDXComm.cpp@511:getCreds())
2023-03-11 19:28:13 - Error|    udx [T:34382884352] failed retrieving creds from udx. Retry 6 (../src/udx/UDXComm.cpp@129:init())

[DennisC]

I would suggest starting with 1 press of the multi function button which will try update packages again. Wait up to 30 minutes and then clear Java cache and download new start.jnlp.

If that doesn't work, try 5 button presses of the multi function button which reboots.

If that doesn't work, try 3 button presses of the multi function button (resets login to admin/admin) and repeat the process.

 

[joedunn]

this got ISY back on Polisy

ps -aux | grep pkg | awk '{print $2}' | sudo xargs kill -9

Then:

sudo pkg install -r udi pkg

sudo reboot