tazman Posted April 5, 2023 Share Posted April 5, 2023 I have had all my Z-Wave devices become unreachable and the only way to get them back is to reboot eisy and after the reboot Z-Wave is operational again for days until it happens again. I have submitted a ticket and just wanted to post here to see if anybody else has experienced any similar issues. Link to comment
asbril Posted April 5, 2023 Share Posted April 5, 2023 (edited) 19 minutes ago, tazman said: I have had all my Z-Wave devices become unreachable and the only way to get them back is to reboot eisy and after the reboot Z-Wave is operational again for days until it happens again. I have submitted a ticket and just wanted to post here to see if anybody else has experienced any similar issues. Are you on Polisy/Zooz/ZMatter or eisy ? I have had this a few times in the past but not lately. What version are you on ? Edited April 5, 2023 by asbril Link to comment
tazman Posted April 5, 2023 Author Share Posted April 5, 2023 4 minutes ago, asbril said: Are you on Polisy/Zooz/ZMatter or eisy ? I have had this a few times in the past but not lately. What version are you on ? I am using eisy with the ZMatter USB stick and running IoX 5.5.9 Link to comment
asbril Posted April 5, 2023 Share Posted April 5, 2023 1 minute ago, tazman said: I am using eisy with the ZMatter USB stick and running IoX 5.5.9 Same as me. I have not had this issue in a while and I don't remember how it was resolved. Sorry not to be helpful. I am sure that UD will follow up on your ticket and get this resolved. Link to comment
TSinclair Posted April 5, 2023 Share Posted April 5, 2023 I have experienced all Z-Wave devices going unresponsive. No doubt it was more frequent prior to 5.5.9, but has occurred once a few weeks ago (since 5.5.9). At least for me, a reboot doesn't solve, I have to go to each device and perform a Z-Wave>Synchronize>Update. Link to comment
asbril Posted April 5, 2023 Share Posted April 5, 2023 I have seen two different issues. Initially after migrating to eisy, it happened a few times that eisy would not recognize the Zwave usb. Usually this was resolved after a eisy power cycle. Fortunately I have not had this issue for quite some time now. The other issue that I have seen, including recently, is that after a reboot some Zwave devices show empty in the Administrative Console and then also do not react on a program command. When I click on Query or ON or OFF on these devices, they come back. Link to comment
DennisC Posted April 6, 2023 Share Posted April 6, 2023 20 hours ago, asbril said: The other issue that I have seen, including recently, is that after a reboot some Zwave devices show empty in the Administrative Console and then also do not react on a program command. When I click on Query or ON or OFF on these devices, they come back. Try creating a new program set to run at startup. In the Then section add a wait x minutes. X will depend on the size of your system, try starting at 5 or 10 minutes. Next add run Query All (factory default Query program) program. After your X wait, this should run the factory default Query program and populate the Zwave devices, providing they respond to a Query. 1 Link to comment
Solution tazman Posted April 26, 2023 Author Solution Share Posted April 26, 2023 Just to wrap this up I found a Z-Wave device that died and was not responding any more. I deleted the device from eisy and have not had any issues since. 1 Link to comment
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