"System Closed" in UDM

[CNelson03]

I'm receiving a "System Closed" error when I open up UDM and it suggests trying a reboot (did that) but still receive the message.   The eisy box appears to be working normal and I can login and control lights from the Admin Console.   I can still open the Favorites section and the devices/buttons appear but clicking one returns an "Access license is expired."

I recently migrated from a ISY994 that I had for many years, and it mentioned "Portal licenses" and a 30-day trial.  Is this something to pay for now?  I've bought modules in the past (e.g. Network Resources).  I looked in my profile under the portal but can't find anything like "Buy now" or details.  Or is there possibly another problem with the system?

[DennisC]

A portal license allows you to connect to your system without port forwarding. You can check your license buy following the directions for renewal here:

https://wiki.universal-devices.com/index.php?title=ISY_Portal_Renewal_Instructions

A portal license is also required if you want to take advantage of node servers or voice services such as Alexa or Google.

 

 

[Javi]

Hi @CNelson03,

May be an expired remote access subscription, please go to UD Mobile > Settings-Tab > Systems > Your System and the app will attempt to diagnose connection issues.

If you prefer local only access without portal see: https://wiki.universal-devices.com/index.php?title=UD_Mobile#Local_Connections_and_Local_VPN

[CNelson03]

Thanks @Javi, I was able to connect with just a local connection and still use the iTach-IR Node Server I set up.  I see the Portal license is reasonably priced so I might go ahead and get that as well.