CNelson03 Posted April 21, 2023 Posted April 21, 2023 I'm receiving a "System Closed" error when I open up UDM and it suggests trying a reboot (did that) but still receive the message. The eisy box appears to be working normal and I can login and control lights from the Admin Console. I can still open the Favorites section and the devices/buttons appear but clicking one returns an "Access license is expired." I recently migrated from a ISY994 that I had for many years, and it mentioned "Portal licenses" and a 30-day trial. Is this something to pay for now? I've bought modules in the past (e.g. Network Resources). I looked in my profile under the portal but can't find anything like "Buy now" or details. Or is there possibly another problem with the system?
DennisC Posted April 21, 2023 Posted April 21, 2023 A portal license allows you to connect to your system without port forwarding. You can check your license buy following the directions for renewal here: https://wiki.universal-devices.com/index.php?title=ISY_Portal_Renewal_Instructions A portal license is also required if you want to take advantage of node servers or voice services such as Alexa or Google. 1
Javi Posted April 21, 2023 Posted April 21, 2023 Hi @CNelson03, May be an expired remote access subscription, please go to UD Mobile > Settings-Tab > Systems > Your System and the app will attempt to diagnose connection issues. If you prefer local only access without portal see: https://wiki.universal-devices.com/index.php?title=UD_Mobile#Local_Connections_and_Local_VPN 1
CNelson03 Posted April 22, 2023 Author Posted April 22, 2023 Thanks @Javi, I was able to connect with just a local connection and still use the iTach-IR Node Server I set up. I see the Portal license is reasonably priced so I might go ahead and get that as well. 1
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