737simguy Posted May 27, 2023 Posted May 27, 2023 Hi, I have an eisy/Insteon system in the home I am selling and plan to leave it for the new owners. What is the best way to leave it for a smooth transition for them once they move in? I have made the configuration details very generic for them to work with. But should I simply remove the eisy from my portal and tell them to open a new portal or ??? I recall reading somewhere that a portal account is required now, but I could be mistaken. I will of course leave them resource links to UD website and UD Mobile. Any other tips for this scenario? Regards, Jim
Techman Posted May 27, 2023 Posted May 27, 2023 From the UD Wiki: Selling Your House We do not offer free support and training for existing installations. So, if you are selling your house with an ISY/Polisy installed, you must make sure your buyer has enough information to be able to run/configure everything. Here are some resources: Make sure you give them ISY credentials and the latest backup If you have an ISY Portal Account, make sure you transfer it first Have them to start from here so that they can access ISY/Polisy Let them know that the best source for information, tutorials, and examples is our Wiki and the best reading material is our Cookbook We'd be delighted to answer any specific questions they might have by submitting a ticket and we have a huge and very friendly user community at our Forum If they would like training and remote session support, we offer scheduled remote sessions (training, walkthrough, programming, etc.) at $125/hour 1
lilyoyo1 Posted May 27, 2023 Posted May 27, 2023 2 hours ago, 737simguy said: Hi, I have an eisy/Insteon system in the home I am selling and plan to leave it for the new owners. What is the best way to leave it for a smooth transition for them once they move in? I have made the configuration details very generic for them to work with. But should I simply remove the eisy from my portal and tell them to open a new portal or ??? I recall reading somewhere that a portal account is required now, but I could be mistaken. I will of course leave them resource links to UD website and UD Mobile. Any other tips for this scenario? Regards, Jim See post on this subforum right before yours
737simguy Posted May 27, 2023 Author Posted May 27, 2023 Well crap, now I’m regretting saying I would leave it in. Last thing I need is a lawsuit. Lovely. thanks for the replies. Jim 1
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