GPG Posted May 28, 2023 Share Posted May 28, 2023 After upgrading to 5.6.0 my polisy was no longer listed in the ioX launcher. Using my IP address I was able to get to the Admin Console, but I am unable to make changes or control any devices. In addition my uuid changed. I also lost portal operation. I added the new uuid to the portal and received a message to go to the AC and approve the access request. I logged into the AC Configuration/Portal and I see 5 requested services listed (my name is on the top one). When I click on the +Approve button, I receive the message "Bad Request". Has anyone else had this issue and solved it, or is it time to submit a ticket? Link to comment
Techman Posted May 28, 2023 Share Posted May 28, 2023 Clear your java cache, including all installed applications, then install the IoX Launcher. https://isy.universal-devices.com/start.jnlp Did that resolve your problem? start.jnlp Link to comment
DennisC Posted May 29, 2023 Share Posted May 29, 2023 3 hours ago, GPG said: After upgrading to 5.6.0 my polisy was no longer listed in the ioX launcher. Using my IP address I was able to get to the Admin Console, but I am unable to make changes or control any devices. In addition my uuid changed. I also lost portal operation. I added the new uuid to the portal and received a message to go to the AC and approve the access request. I logged into the AC Configuration/Portal and I see 5 requested services listed (my name is on the top one). When I click on the +Approve button, I receive the message "Bad Request". Has anyone else had this issue and solved it, or is it time to submit a ticket? Your eisy uuid can't change. I think you need to shutdown, remove power, start up, clear Java cache including deleting applications, download a new start.jnlp from here: https://isy.universal-devices.com/start.jnlp After downloading run the program and you will have a new IoX Launcher on your desktop. After clicking on the Launcher, if your eisy is not found, try https://eisy.local:8443/desc. If that doesn't work, check your router for the eisy IP address and click add in the Launcher and enter: https://xxx.xxx.x.xxx:8443/desc Replace the x's with your eisy IP address. If you are still having a problem try the troubleshooting steps here: https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Can't_Find_eisy Link to comment
GPG Posted May 29, 2023 Author Share Posted May 29, 2023 I had already done that, but I just did it again and I still have the same problem. Link to comment
GPG Posted May 29, 2023 Author Share Posted May 29, 2023 @DennisC My above response was to @Techman. I have powered down polisy, PLM, Router, and PC previously. I used http://MY IP:8080/desc to add my polisy to the launcher. That's when I noticed that my uuid had changed. I have never see that happen before. I also get the same uuid returned if I use https://MY IP:8443/desc. I'll take a fresh look at this in the morning. Link to comment
GPG Posted June 2, 2023 Author Share Posted June 2, 2023 Had to submit ticket to resolve. Issue fixed. Link to comment
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