landolfi Posted June 8, 2023 Share Posted June 8, 2023 Is anyone else having periodic issues with Insteon devices after migrating from Zmatter? I only have one active Lamplinc, it was rock solid until I migrated to Zmatter. It has gotten "lost" several times, i.e. blank status values in AC and not turning on as scheduled, and I either have to query it or restore it before it will respond. Maybe it's just the hardware failing and the timing after migration is a coincidence? The PLM is working OK with turning on an X10 device, it sends X10 commands shortly after turning on Lamplinc. Link to comment
MrBill Posted June 8, 2023 Share Posted June 8, 2023 I'd try moving the lamplinc temporarily for testing to the same circuit at the PLM. That's just generic Insteon troubleshooting tho, not sure how Zmatter could interfere... the radio's are different frequencies. Link to comment
landolfi Posted June 9, 2023 Author Share Posted June 9, 2023 Right, it doesn't make sense that it would have anything to do with Zmatter but I thought maybe the restore of the migration backup might have somehow corrupted the Insteon config. I noticed a similar issue with a second LampLinc showing blank status/on level/ramp rate right after performing the software update to 5.6.2 yesterday. 1 Link to comment
Techman Posted June 9, 2023 Share Posted June 9, 2023 After a reboot the device status will default to blank until a device status change takes place. If you want an immediate status update on all your device(s) do a query or query all Link to comment
landolfi Posted June 10, 2023 Author Share Posted June 10, 2023 But shouldn't an Insteon device respond to commands even if the status is blank? The issue is that the device status is blank and it's not responding to commands until I query it. Link to comment
Techman Posted June 10, 2023 Share Posted June 10, 2023 You might have a corrupted link table in the device, try doing a restore device Link to comment
DennisC Posted June 10, 2023 Share Posted June 10, 2023 Are you running the latest firmware, v5.6.2? If not, try upgrading. Link to comment
landolfi Posted June 10, 2023 Author Share Posted June 10, 2023 I upgraded to 5.6.2 Wednesday. No problems so far. 1 Link to comment
landolfi Posted August 3, 2023 Author Share Posted August 3, 2023 OK, same thing again with 5.6.2 firmware and multiple Lamplincs and an Icon on/off module. After an IoX restart, these devices do not respond to any commands until I query them. Once queried, they are fine until the next IoX restart. The IOLinc shows its correct status without a query. Is this the expected behavior? Link to comment
brians Posted August 3, 2023 Share Posted August 3, 2023 11 hours ago, landolfi said: OK, same thing again with 5.6.2 firmware and multiple Lamplincs and an Icon on/off module. After an IoX restart, these devices do not respond to any commands until I query them. Once queried, they are fine until the next IoX restart. The IOLinc shows its correct status without a query. Is this the expected behavior? Are you trying to send simple on or off commands, or are you using something like UD Mobile, or Alexa? The query program on startup set the state of light in IoX, and I found that a switch was in and unknown state I could not control using those methods. Link to comment
landolfi Posted August 3, 2023 Author Share Posted August 3, 2023 Just now, brians said: Are you trying to send simple on or off commands, or are you using something like UD Mobile, or Alexa? The query program on startup set the state of light in IoX, and I found that a switch was in and unknown state I could not control using those methods. I'm sending a simple ON through an ISY program, but the way I discovered this was my evening lights on program didn't work for Insteon devices and that's when I discovered all the Insteon devices except IOLinc had no status in AC and wouldn't accept even a simple ON command until I queried them. Link to comment
brians Posted August 3, 2023 Share Posted August 3, 2023 3 minutes ago, landolfi said: I'm sending a simple ON through an ISY program, but the way I discovered this was my evening lights on program didn't work for Insteon devices and that's when I discovered all the Insteon devices except IOLinc had no status in AC and wouldn't accept even a simple ON command until I queried them. What happens when you manually turn on/off the lamplinc, does it report status to AC? What about sending a fast on? Link to comment
landolfi Posted August 3, 2023 Author Share Posted August 3, 2023 30 minutes ago, brians said: What happens when you manually turn on/off the lamplinc, does it report status to AC? What about sending a fast on? Come to think of it, when this has happened before it seems to me a Fast On worked. Link to comment
brians Posted August 4, 2023 Share Posted August 4, 2023 23 hours ago, landolfi said: Come to think of it, when this has happened before it seems to me a Fast On worked. It is possible that IoX and Admin Console require a state (query does this) before it will turn it on or off. Considering you migrated to ZMatter maybe there is something wrong with some of your ZWave devices not responding which causes IoX to go a bit brain-dead and sluggish.... therefore query may be hung on these during a reboot. How many ZWave devices do you have? Open AC and look at lower left and see if there is lots of activity (ie. system busy) after a restart. Sounds to me like you are running only three Insteon devices... two lamplincs and an IOLinc. Just make sure your query on restart is working. Link to comment
MrBill Posted August 4, 2023 Share Posted August 4, 2023 13 minutes ago, brians said: Just make sure your query on restart is working. I was just about to write a post asking about that.. @landolfi it's in the "configuration" tab of the admin console. Link to comment
landolfi Posted August 4, 2023 Author Share Posted August 4, 2023 1 hour ago, MrBill said: I was just about to write a post asking about that.. @landolfi it's in the "configuration" tab of the admin console. I have about 30 Zwave devices. I do not see any activity in AC when I start up, Ready is there when it appears, but I noticed Query at Restart was unchecked. That explains what that is for. Thanks! 1 Link to comment
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