kpurintun Posted June 23, 2023 Share Posted June 23, 2023 Hey Guys, Had a lamp go bad. Wiring inside melted until there was a short. Ended up having to replace my Instron switch with a spare. All my 'replace' features worked. Anyways.. saw the 'automatically upgrade to 5.5.9' and I clicked it. it started to do the update. UD mobile sent me a notification that it went offline. Here I am almost an hour later having no idea how to see what is going on. I am fairly new to UD products even though I have had this a while. (Purchased mid 2022).. It's been doing what it was supposed to and working flawlessly with Home Assistant. So, I had no reason to do anything like updates. Anyways, how long is this supposed to take? Is there any way to see what the heck is going on. that something is happening in a 'forward direction'? I have tried to search the forum for a very comforting set of instructions that says "expect an hour of down time" or "you can SSH and type this command to see what the hell is going on"... turns out I have to sit next to it for a long time and wait for some beeps. I have been upstairs and away from it for basically this whole time. so, it may have beeped. also came across the words at the top of the page for previous releases that says, 'please do not upgrade to these versions' and that is where 5.5.9 is. ug. I didn't realize I could upgrade directly to 5.6.2. Have I screwed the pooch? Kyle Link to comment
kpurintun Posted June 23, 2023 Author Share Posted June 23, 2023 So now I am close to 4 hours. Still can't access the Admin Console. I SSH'd to the Polisy just to see if it would 'disconnect' at some sort of reboot. I guess if' its not good by morning. I should open a ticket? Link to comment
Solution DennisC Posted June 23, 2023 Solution Share Posted June 23, 2023 If it has been over 4 hours and you still can not access the admin console, then I would suggest using the multi function button. You could try upgrade packages or reboot. Upgrading packages will bring you to the latest version available, which would be v5.6.2. Update and Upgrade All the Packages Click the button once. Please consult support before updating this route. See link below for suggested update/upgrade process. Please see this important update (July 2022) Safely Reboot Click the button twice. Safely Shutdown Click the button three times. Be aware, after upgrading you will need to completely clear your Java cache and download a new start.jnlp, which when you run will place the IoX Launcher on your desktop. https://isy.universal-devices.com/start.jnlp Link to comment
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