Techman Posted July 23, 2023 Posted July 23, 2023 (edited) Connect your eisy via ethernet. There's less chance of connection issues. What are the devices you're having connection issues with. What method are you using to link them to the eisy. There's a possibility that you're misreading their 6 digit ID. i. e. B and 8 Edited July 23, 2023 by Techman correction 1
MrBill Posted July 23, 2023 Posted July 23, 2023 Question 1: wired is always the best, plug it in. question 2: either there’s line noise blocking the signal, or something went wrong with the device. Try a factory reset of the device, then click the device in the admin console, right click and choose “Restore Device”. That’s a starting point. 2
Geddy Posted July 23, 2023 Posted July 23, 2023 3 hours ago, saclarkdoc said: QUESTION #1: Should I configure my eisy as Ethernet or as Wireless? I always prefer and suggest wired. Less chance of something blocking/interfering with a wired signal 3 hours ago, saclarkdoc said: Question #2: Any recommendations on how to address the two error messages? Support ticket - https://www.universal-devices.com/my-tickets/ If you don't want to open a support ticket then use Google Site Search for this forum and enter the errors with quotes around them and you'll find several posts and options of solutions. 1
saclarkdoc Posted July 24, 2023 Author Posted July 24, 2023 @Geddy @MrBill @Techman et al: Success: I now have all of the devices up and running (As you can see the check marks below on my status sheet). So far, so good, and my sincere thanks for all your recommendations! As per your suggestions, I plan to go with Ethernet configuration; however I believe my Mobile program initially set my eisy up as wireless. Any recommendations on how to convert from wired to wireless?
DennisC Posted July 24, 2023 Posted July 24, 2023 To convert from wireless to Ethernet, check the wiki. I believeIt is done using the multifunction button, but I don't remember how many presses.
Geddy Posted July 24, 2023 Posted July 24, 2023 3 hours ago, saclarkdoc said: I plan to go with Ethernet configuration; however I believe my Mobile program initially set my eisy up as wireless. Any recommendations on how to convert from wired to wireless? @saclarkdoc plug in network cable and reboot (might not be needed, but good idea). The eisy will disable wifi automatically. Note, since using a different network connection the IP address might change, and if you’ve setup DHCP reservation for the wifi MAC addresses you’ll need to alter it for the wired MAC addresses. But as @DennisC suggests…please read the wiki for the eisy User Guide. It has a lot of good information that helps.
saclarkdoc Posted July 25, 2023 Author Posted July 25, 2023 Now that I have most of my switches up and running in my Admin Console, I would like to be able to use UD Mobile (to change a switch's individual status using the UD Mobile Node Dashboard, but I have been unable to find my Node Dashboard screen. Is there a section in my (iOS) UD Mobile manual that clarifies how I can access this Dashboard?
MrBill Posted July 25, 2023 Posted July 25, 2023 5 hours ago, saclarkdoc said: Now that I have most of my switches up and running in my Admin Console, I would like to be able to use UD Mobile (to change a switch's individual status using the UD Mobile Node Dashboard, but I have been unable to find my Node Dashboard screen. Is there a section in my (iOS) UD Mobile manual that clarifies how I can access this Dashboard? Since your original issue appears solved, you might want to start a new topic in the UD Mobile section of the forum for better exposure. 1
tlightne Posted July 25, 2023 Posted July 25, 2023 @saclarkdocThis link will give you a lot of help with UD Mobile. https://wiki.universal-devices.com/index.php?title=UD_Mobile 1
DennisC Posted July 25, 2023 Posted July 25, 2023 5 hours ago, saclarkdoc said: Now that I have most of my switches up and running in my Admin Console, I would like to be able to use UD Mobile (to change a switch's individual status using the UD Mobile Node Dashboard, but I have been unable to find my Node Dashboard screen. Is there a section in my (iOS) UD Mobile manual that clarifies how I can access this Dashboard? From the main UD Mobile screen, connect to your controller, Devices and Scenes. Then select your device and you are able to control the devices. However, a much easier way is to set up favorites and put the devices you want all together. UD Mobile is very customizable and you can change the icons and have the color change based on on/off status. When you are ready go through the wiki instructions for "how to" information.
saclarkdoc Posted July 25, 2023 Author Posted July 25, 2023 @DennisC I must be doing something with UD Mobile incorrectly, because this is what my Home screen looks like (sorry the shot is a bit blurry).
DennisC Posted July 25, 2023 Posted July 25, 2023 51 minutes ago, saclarkdoc said: @DennisC I must be doing something with UD Mobile incorrectly, because this is what my Home screen looks like (sorry the shot is a bit blurry). Use the back arrow at the top of the page to go back to the home page. You are on an edit page. As you back out, look in the upper right corner for a pencil icon that you may need to use to turn off edit. Also, if it asks to save changes, click discard (no).
DennisC Posted July 26, 2023 Posted July 26, 2023 2 hours ago, saclarkdoc said: @DennisC I must be doing something with UD Mobile incorrectly, because this is what my Home screen looks like (sorry the shot is a bit blurry). You are here in the instructions manual, you need to back out of it: https://wiki.universal-devices.com/index.php?title=UD_Mobile#Individual_Status_Mappings
saclarkdoc Posted July 26, 2023 Author Posted July 26, 2023 @Geddy In an attempt to shut down my eisy, I have clicked the <POWER> button 6 times; however, the blue power light stays on. Any suggestions?
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