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ZMatter Zigbee not responding

xlurkr
in ZMatter

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Posted

Anyone know how to fix this?  Polisy with an internal ZMatter board.

-Tom

 

Zigbee not responding.png

Solved by Geddy

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  • Solution

@xlurkr

What firmware are you running? And have you power cycled the Polisy since any recent firmware update?

There were reports by others that Z-Wave quit working with recent Zigbee firmware release that I think is being worked on. I haven't noticed any other comments about the Zigbee portion not working now. 

You might want to open a support ticket if a simple power cycle doesn't fix it. Either use the multi-function button to reboot the Polisy or remove the power supply, wait 30-60 seconds and plug it back in. Wait several minutes before attempting to open admin console. 

 

  • Author

OK, I'll try the power cycle.  I forgot to mention that Z-Wave is still working, and I've never had a problem with it.

-Tom

  • Author

Rebooting did it.  Thanks @Geddy!

Doesn't recognize my GE Zigbee plugin dimmer, though.  More troubleshooting ahead.

-Tom

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