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401 error on login

Envirogreen
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Featured Replies

Posted

Hi

Not sure what happened, but can't login 

 

image.thumb.png.0a0ea6a17d0fad56dda25410a3064ef9.png

image.png.9194c35db27fb3c89ae04c658ec260cd.png

 

 

Did you just do an upgrade? Give us a little more information please. What did you do just before this error?

 

    • Like 1
    • Author

    Applied a windows 10 update

     

    no other changes

    I would suggest doing a reboot.

    • Author

    Rebooted polisy and computer before posting. No difference 

    Are you using IoX Launcher to access admin console?

    10 hours ago, Envirogreen said:

    Hi

    Not sure what happened, but can't login 

     

    image.thumb.png.0a0ea6a17d0fad56dda25410a3064ef9.png

    image.png.9194c35db27fb3c89ae04c658ec260cd.png

     

     

    This 401 error is invalid username or password for the direct local connection.  Try the default of "admin" for both.  If the default does not work then it was changed by the user and will need to be reset.  Alternatively the URL to ISY from ISY Portal will work with the Admin Console using your Portal Credentials.

    • Author

    so yes to iox launcher.

    and worryingly - username/password was reset to admin/admin

     

    Any idea how that could have happened

    I'm on 

    image.png.36a1e9d53d738d4b00eb49446712da64.png

     

    That's a pretty old version of PG3.

    PG3 can store multiple usernames/password combinations.   So if you simply added a new username/password, admin/admin would still exist as a valid combination.

    • Author

    ok - I've updated pg3.

    image.png.6d264673824f9c4405c3b323e44df58b.png

    through the ISY portal I can see that the ISY has all my devices/programs, but when I log into the admin console its empty.

     

     

    I don't think that has anything to do with PG3.  You also upgraded the IoX firmware, did you read through the release notes for the various versions of firmware to see if there's something you're supposed to do either before or after upgrading?

    In general, neither the PG3 update or the firmware updates should cause the Admin Console to stop working.  What version of Admin Console are you using (help -> about)?  If it's older than the firmware version, it may not work correctly.  

    You might need to clear the Java cache and/or get a new version of the IoX finder/launcher

     

    • Author

    confirming that I can't actually login...this is what I get when logging in.  

    image.thumb.png.c59c50f1c93a08c1b0e587390af164cb.pngimage.thumb.png.c59c50f1c93a08c1b0e587390af164cb.png

    from IOX finder

    image.png.951ac7a9eef2702480e0113022b51d96.png

    So the net issue is I can't login - is there a way to reset the password from the portal or somewhere else?

    • Author

    so - the last one was that I updated my password manager with a new password, and didn't change the admin console...so now all is good.  thanks all

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