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ISY problems


raydoc

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I am having multiple ISY problems that are driving me insane.

1. I have a Insteon 2477D dimmer that works manually fine. It used to work in my ISY. Now the ISY shows an exclamation point and doesn't talk to it. I've put it in linking mode to see if that is a possible fix but it doen't "find it". Not sure what to do.

2. I replaced a 5 button dimmer module with a new one since the old one died. I've linked it in but the ISY would not replace it. When I look at it in the ISY Admin Console I see the main module (on/off) buttons (which work) but don't see the sub buttons except D. 

3. I have a brand new on/off outdoor module which I was using to replace a dead minimodule. I cannot get the ISY to see it. It is a 2634-222. I've tried moving it around to different outlets. I've put noise filters on everything I could think is or would be noisy (don't have any other noise problems). When I put it into linking mode the ISY responds that it cannot see it.

Any help or suggestions would be great. Thanks.

Oh, ISY 994i PRO running v.4.0.0 both firmware and UI.

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1 hour ago, raydoc said:

I am having multiple ISY problems that are driving me insane.

1. I have a Insteon 2477D dimmer that works manually fine. It used to work in my ISY. Now the ISY shows an exclamation point and doesn't talk to it. I've put it in linking mode to see if that is a possible fix but it doen't "find it". Not sure what to do.

2. I replaced a 5 button dimmer module with a new one since the old one died. I've linked it in but the ISY would not replace it. When I look at it in the ISY Admin Console I see the main module (on/off) buttons (which work) but don't see the sub buttons except D. 

3. I have a brand new on/off outdoor module which I was using to replace a dead minimodule. I cannot get the ISY to see it. It is a 2634-222. I've tried moving it around to different outlets. I've put noise filters on everything I could think is or would be noisy (don't have any other noise problems). When I put it into linking mode the ISY responds that it cannot see it.

Any help or suggestions would be great. Thanks.

Oh, ISY 994i PRO running v.4.0.0 both firmware and UI.

I'd update your isy to at least 4.9 to see if that works.

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@raydoc aside from the comments above to update the firmware you should review the "replace device" instructions in the wiki:

https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Replacing_a_Device

It's possible you've got devices in folders and they need to be moved out to be replaced.

2 hours ago, raydoc said:

I replaced a 5 button dimmer module with a new one since the old one died. I've linked it in but the ISY would not replace it. When I look at it in the ISY Admin Console I see the main module (on/off) buttons (which work) but don't see the sub buttons except D. 

5 button? Thought they only had 6 and 8.

On the main entry for the device right click and see if you have a "group devices" or "ungroup devices". Did you happen to factory reset the (any) device before adding to the ISY994? When you're adding new devices it's good rule of thumb to factory reset the new device as part of the linking process. This should force out any internal links or programming that you don't want introduced into your system. 

If you don't see the other buttons after you ungroup or group the devices then you should perform a factory reset and re-link it to the ISY994.

Since you've probably been running just fine with 4.0.0 firmware I think it's possible to try to fix your issue before updating, but do understand that 4.0 is extremely outdated. Any help/support in the forums would probably be very limited as most have moved into 5.x and even onto the Polisy and eisy product lines. Further, UDI is no longer supporting the ISY994 so only paid support is available with UDI for the next few months. Instances like this with replacing devices or using newer Insteon devices it would be wise to consider further upgrade options moving forward.

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