EISY Initializing System Takes A Looooong Time

[DualBandAid]

Old ISY user here. Ten years plus. About 35 devices. I started over from scratch at a new house with an EISY. Every change I get the "Initializing System" - as usual. What is unusual is how long it takes - and how many times it happens. This occurred from the jump - with an EISY and just a few devices. Thoughts?

[Michel Kohanim]

@DualBandAid,

It's best to submit a ticket. 

With kind regards,
Michel

[mmb]

12 hours ago, DualBandAid said:

Old ISY user here. Ten years plus. About 35 devices. I started over from scratch at a new house with an EISY. Every change I get the "Initializing System" - as usual. What is unusual is how long it takes - and how many times it happens. This occurred from the jump - with an EISY and just a few devices. Thoughts?

I had this happen several times and submitted a ticket for the problem.  I resolved it before a response.

Check to see if the z-wave and zigbee tabs work properly in the AC. 

Are you using a USB hub?

I my case the USB hub was the problem, simply changing the USB port on the hub fixed it.

Why it happens, not sure.

[DualBandAid]

1 hour ago, mmb said:

Check to see if the z-wave and zigbee tabs work properly in the AC. 

 

I am just using the off the shelf EISY. I have installed no additional hardware. Or is your suggestion not relevant to what I just said?

 

No USB hub. Just an ethernet connection into a switch. Though now that I have done some research, I see that the box can be connected to my network via Wi-Fi. I wonder if that will speed things up. Though I would guess it would slow things down.

[Michel Kohanim]

@DualBandAid,

No. Please respond to the ticket.

With kind regards,
Michel

[mmb]

@DualBandAid I assumed too much.

My USB zmatter dongle was the root cause of my initialization forever.

Changing the port fixed it.

[DualBandAid]

Thanks for the help. I did a ticket session with Michel Kohanim and aside from being totally awesome, he narrowed the problem down to an errant device that needed to be disabled. Presumably all is well now. Do I close the thread? Or does it just...fade...away...

[mmb]

31 minutes ago, DualBandAid said:

Do I close the thread? Or does it just...fade...away...

You can mark the solution and leave it.

It will help others and live on…