PG3x Plugin Store not loading

[K-bert]

I have an EISY running firmware v.5.7.0 with PG3x Version 3.2.15. All but one of the nodes I have installed are running just fine. I have the MyQ node that is no longer getting the proper status of the garage door opener. I looked and noticed that I am behind one version of this node. So I decided to upgrade to the newest version before trying anything else.

However, if I click on the "Plugins Store" the drop down box that allows you to select "Production Store" and "Non-production Store" is blank. Clicking on the box does show the two options and the green box that says "Settings saved successfully" shows up and then goes away as it is supposed to, but this is all that happens.

I get the message "Getting installable Plugin list from Polyglot Store. Standby...". Nothing else happens. I have left it for hours to see if it will update, but it does not.

If I click on "Purchases" I get the green text boxes that say "Checking for Purchases. Please Wait..." and "Refreshed Plugins List from Server." and the message on screen saying "Getting list of purchases from UDI Portal. Standby...", but again nothing further happens.

Does anyone have any ideas I should try before submitting a ticket?

 

K-Bert

[photogeek54]

looks like chamberlain has shut off the myQ API
https://www.theverge.com/23949612/chamberlain-myq-smart-garage-door-controller-homebridge-integrations

[Geddy]

On 11/7/2023 at 10:48 AM, K-bert said:

Does anyone have any ideas I should try before submitting a ticket?

Try accessing Polyglot from a different browser. 

If that doesn't work, I recall another user recently that had a similar problem. 

If I recall they did the following:

• login to https://eisy.local:3000
• go to System | Switch Portal Profile
• then login (to the portal)
• Screen will refresh back to Polyglot 
• click the Logout button (polyglot web access - top right) 
• Log back in

 

 

[K-bert]

6 hours ago, photogeek54 said:

looks like chamberlain has shut off the myQ API
https://www.theverge.com/23949612/chamberlain-myq-smart-garage-door-controller-homebridge-integrations

That is disappointing. I guess I will switch to using an Instion I/O garage kit for monitoring the door and wire up the second remote to operate the door.

 

K-Bert

[K-bert]

2 hours ago, Geddy said:

Try accessing Polyglot from a different browser. 

If that doesn't work, I recall another user recently that had a similar problem. 

If I recall they did the following:

• login to https://eisy.local:3000
• go to System | Switch Portal Profile
• then login (to the portal)
• Screen will refresh back to Polyglot 
• click the Logout button (polyglot web access - top right) 
• Log back in

 

 

Thank you, I will give it a try.

K-Bert

[K-bert]

On 11/8/2023 at 11:30 AM, Geddy said:

Try accessing Polyglot from a different browser. 

If that doesn't work, I recall another user recently that had a similar problem. 

If I recall they did the following:

• login to https://eisy.local:3000
• go to System | Switch Portal Profile
• then login (to the portal)
• Screen will refresh back to Polyglot 
• click the Logout button (polyglot web access - top right) 
• Log back in

 

 

I only just managed to give this a try, it did not work. Trying to log into https://eisy.local:3000 came back with "not found".

 

K-Bert

[kzboray]

@K-bert Try changing the URL to https://xxx.xxx.xxx.xxx:3000/ where xxx is the IP address of your eisy.

[K-bert]

Thank you both Geddy and kzboray! It's working again.

 

K-Bert