Program Runs, Main page shows devices OFF but they're not

[Kentinada]

I have a program that ran this morning to turn off outdoor Christmas lights after sunrise.  The program ran.  The Main page shows the devices are OFF (attached screenshot) but the devices are both still ON.   I have a new Eisy coming and I'm not sure it will be better at controlling these are not.  The lights are plugged into INSTEON outdoor outlets.  Ideas?  

[mmb]

44 minutes ago, Kentinada said:

The Main page shows the devices are OFF (attached screenshot) but the devices are both still ON.

Anything in the Error Log?

[Kentinada]

Nothing at the time of the program running.  Attaching the event viewer contents for 7:53a the time the program ran. The 2 INSTEON addresses are the addresses of the outdoor plugs.  Not sure if this helps or not. 

 

[gregkinney]

@Kentinada What happens if you query the devices? 

[Kentinada]

I had the Scene selected and pressed the Query button.  Here is the event viewer info attached.  Does this help?

[gregkinney]

Just go to each device and query it in the admin console and see if the status changes from OFF to ON (if they are indeed still on).

[Kentinada]

When I set the scene to On and the lights don't really go on, when I query the device, it says it's OFF.

[jec6613]

I posted this in another thread, but what's always solved this for me is 1) restoring the device from the AC and 2) increasing the retries from the PLM. 

I also have an old power strip in the basement I keep my Christmas ones plugged into all year, and since doing that have experienced no issues. 

[Kentinada]

@jec6613 thanks. Can you tell me more on what you mean by "restoring the device from the AC"?  Where do you increase the retries for the PLM? Can't find that in the Admin console. 

[Kentinada]

I found the Advanced/PLM Communication menu but these outdoor plugs don't support PLM Communication Settings.  

[Techman]

@Kentinada

Your outdoor devices appear to be the older powerline only models. If you have a dual band plug-in module, try plugging into the circuit closest to your outdoor modules.

[DennisC]

19 hours ago, Kentinada said:

restoring the device from the AC

When in the admin console, right click on the device and select restore device.

[Kentinada]

OK, sorry for the late response.  So these are the older, 2456S3E plugs.  Would the newer 2634-222 units work better? Why?  

EDIT: Does the newer unit do power line AND RF signals where the old unit only does power line? 

Edited November 30, 2023 by Kentinada

[Brian H]

The 2456S3E is the older designed. Power line only module.

The 2634-222 is a dual band using both RF and power line signals.

The dual band should work better. If their is another dual band module close enough to handle passing on the commands. If you have some power line noise. That could effect it working.

[Techman]

@Kentinada

I've attached the manual for your devices. Adding to what @Brian H said, a load plugged into the older 2456S3E can create noise on the powerline. The newer replacement, 2634-222 is currently available from Insteon and has updated firmware and is dual band. 

       Outdoor On/Off Module – Insteon

2456S3E-en.pdf

[Kentinada]

Thanks. I ordered 2 new outdoor plugs today.