ISY 994i to EISY upgrade issues

[Michaelco]

The good thing about the ISY 994 was its stability.  Haven’t had to fuss with it much over the 10 years, except when I've added functionality.  The downside, is it’s a challenge to get back into it.  I’m only using Insteon devices, which should make it simpler to upgrade to the EISY, but hit a problem early on. 

The reason I am upgrading to the EISY right now is for a new i3 paddle switch I am adding.

The first issue occurred after scanning the QR code and UD Mobile trying to locate controllers on my network - I suspect I won’t have success until it has been resolved, but don’t have a clue on what the error message means.  Anyone know why this occurs, and how to resolve?  It seems the further I go into this, the more questions I have 🤫

I went another couple steps to see what is working and what isn’t.  When I try to connect via UD Mobile, the message indicates the portal is waiting for my device to connect to the internet.  

When I look at the account via UD Mobile, it shows both UUIDs for the 994i and the new EISY, and saw that the ISY 994i, and EISY are both listed. So, wondered if the devices never connected to UD portal, how did the UUIDs become known?  I'm guessing, UD Mobile found the controllers, and passed that on to the portal.  But, for some reason, the controllers didn't proceed to connect.  Are there any logs that would shed light on the problem?

 

I didn’t proceed to Migrate the 994i to the EISY after seeing the warning that I won't be able to migrate the license back.

Also have questions on what happens during migration?  I see the list of license and spokens being moved to the EISY.  Does it also move all the ISY 994 settings, variables and programs from to the EISY?  If so, why is the backup called for in https://www.universal-devices.com/4x-migration/?  Does restoration from backup come into play after clicking on the Migrate button, or is it simply a way to recover in the event of issues?  Oh, ... so many questions.

Has anybody done a screen recording of the complete process??

Thanks, in advance, for any help that you can provide

Edited December 11, 2023 by Michaelco

[DNewkirk]

After the EISY cooects to the portal, you have to authorize the connection from the EISY.  Go into the admin console, and on the Configuration>Portal tab, authorize the connection.

Once you authorize the EISY to connect to the portal, the migration can continue 

The migration process on UD Mobile/portal only moves the portal license over to the new system and migrates your Google or Alexa spokens.  It will not migrate your devices in ISY. Restoring your ISY backup to EISY will populate your network with all of your Insteon devices 

[Michaelco]

@DNewkirk

Thanks for your help - all is working with the exception of an Insteon Motion sensor - deleted, and re-linked, without success.