s2 security on z-wave

[EWhite]

Polisy 5.7.1

PG3x  3.2.16

Z-matter dongle via USB

was trying to add a zwave device, warned me that it was s2 security enabled but my hub is not.

SOOOOO.. i went and looked at the z-wave menu and hit Advanced and hit Z-Wave Information..

Lo and behold.. it say my ISY does not support s2 security

is there something i need to do to turn it on? does polisy not support this? I have never seen anything after searching in forums about it.

Thanks!

[EWhite]

60 views and nothing...must not be important....

[Techman]

The Zmztter dongle is Zwave certified and supports S2 security.  

What device are you trying to install. Is it zwave certified and does it support S2, if not then you should select S0 security option when installing.

[gzahar]

On 12/15/2023 at 4:26 PM, EWhite said:

i went and looked at the z-wave menu and hit Advanced and hit Z-Wave Information..

This is what my Advanced Z-wave menu looks like.  Nothing about Z-Wave information / S2 support.

I also have Polisy 5.7.1 and USB Z-matter dongle.

Send a picture of what you are seeing.

[Techman]

@gzahar

I'm seeing the same options as you. What device are you trying to install and is it Zwave certified?

[EWhite]

[EWhite]

and i never got a choice to use any security....

 

oh.. and it is a August Lock Pro...

it is installed and works.. just not using S2 security

Edited December 19, 2023 by EWhite

[EWhite]

[gzahar]

You either don't have a Zmatter dongle or old firmware.

[gzahar]

I see Zigbee in your menu, so I would open a ticket with UDI support.

[EWhite]

hmm.. thats what i have.. is there a firmware update for the dongle?

or is there something i need to do to update it?

 

[Techman]

@EWhite

Your Zwave menu is not the current menu that displays with the Zmatter dongle. 

Either your Polisy bios or Polisy firmware is not up to date, or the Zmatter dongle wasn't installed properly. 

Is your Polisy an early version, if so it may need a bios update?