bmercier Posted December 19, 2023 Posted December 19, 2023 We are getting many reports of portal being offline. At this time, it looks like it's up and most isy/polisy/eisy are online and working. We are currently investigating this and will post an update here when we have more information. 1
Solution bmercier Posted December 19, 2023 Author Solution Posted December 19, 2023 Most if not all systems are now back online. This seems to have been caused by a regional internet outage somewhere. Some customers reported the error log, which allowed to determine it was indeed a connectivity issue. On the portal side, no servers have been restarted, and no issues could be seen other than systems having disconnected and reconnected. In addition, looking at the numbers, over 6,000 units stayed online.
chris.com Posted December 19, 2023 Posted December 19, 2023 (edited) Thank you for the update. This had me spinning my wheels for a while last night. After checking everything up one side and down the other, I concluded that the problem was unlikely to be on my end. And it must have been quite challenging on your end when all your services are running fine but only a portion of your users are having issues. What would have been nice for me is to be able to see if other users besides myself were experiencing outages. Perhaps there could be a forum section where users could report their outage so others can see that they're not the only ones. One other thought... When I looked at the help->about in the admin console, "Internet Access" is shown as "Disabled." After chasing that down, I found a forum post in which @MrBill explains that's a bit of a red herring. It might be helpful to change the verbiage on this as he suggests. Edited December 19, 2023 by chris.com
johnstonf Posted December 19, 2023 Posted December 19, 2023 I was out all night and early this morning too... Now back up...
bmercier Posted December 19, 2023 Author Posted December 19, 2023 1 hour ago, chris.com said: Thank you for the update. This had me spinning my wheels for a while last night. After checking everything up one side and down the other, I concluded that the problem was unlikely to be on my end. And it must have been quite challenging on your end when all your services are running fine but only a portion of your users are having issues. What would have been nice for me is to be able to see if other users besides myself were experiencing outages. Perhaps there could be a forum section where users could report their outage so others can see that they're not the only ones. One other thought... When I looked at the help->about in the admin console, "Internet Access" is shown as "Disabled." After chasing that down, I found a forum post in which @MrBill explains that's a bit of a red herring. It might be helpful to change the verbiage on this as he suggests. Hi Chris, The UD Portal forum is a good place for such a post. Internet access option in admin console no longer exists on new polisy & eisy. 1
tlightne Posted December 19, 2023 Posted December 19, 2023 (edited) @chris.com I always start my forum look by selecting all activity that way when I or others are having issues they all come up in a list. A quick scroll will show you what is going on. Just a suggestion... Edited December 19, 2023 by tlightne 1
gages97 Posted December 19, 2023 Posted December 19, 2023 My unit was offline then online, now offline again as of 3:56PM EST. Unit is based in NY.
bmercier Posted December 19, 2023 Author Posted December 19, 2023 10 minutes ago, gages97 said: My unit was offline then online, now offline again as of 3:56PM EST. Unit is based in NY. 4 minutes ago, 4481hoods said: Detroit offline! You may want to try a reboot. Portal infrastructure is up, and looking at the numbers, most units are up. There is no mass outage as was seen earlier today.
gages97 Posted December 19, 2023 Posted December 19, 2023 it came back last time (a few hrs ago w/o a reboot). Any way to reboot remotely?
gages97 Posted December 19, 2023 Posted December 19, 2023 ok I was able to log in remotely and hit the reboot button - let's see
gages97 Posted December 19, 2023 Posted December 19, 2023 ok reboot seemed to do the trick - will report back if any issues
bmercier Posted December 19, 2023 Author Posted December 19, 2023 6 minutes ago, gages97 said: same issue again - 2 minutes later Please open a ticket, mention your uuid, and attach the error log.
gages97 Posted December 19, 2023 Posted December 19, 2023 ok done. Anyone else experiencing the same issue?
Javi Posted December 20, 2023 Posted December 20, 2023 Hi we are aware of the issue. Please see the following post for updates and instructions for Local Network Connections.
Recommended Posts