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Programs missing


MarkJames
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Well this is weird.

I just logged in to my eISY across the web directly to my home via a port forward.  My devices are all there but there are no programs in the programs folder.  I have a couple of hundred programs.

So I logged in via the portal and lo and behold all my programs are there in the web version.

I figured this may be some sort of credentials issue so I went back to my port forwarded login and went to set the admin user and password but it failed out trying to write.

What am I doing wrong?

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@MarkJames make sure that your IoX Launcher has been updated on the computer you're using. 

In Admin Console check the Help -> About and make sure Firmware and User Interface are the same version.

Typically missing programs indicate a mismatch of this. Just clear your java cache (checking all 3 boxes) and download a new version of IoX Launcher from the UD Site (clicking "My ISY" on the top right will download the file). 

 

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I just checked and they match 

 

Firmware IoX v.5.6.4 (2023-08-11-12:24:06)

UI              IoX v.5.6.4 (2023-08-11-12:24:06)

Product eisy(5226)

 

I cleared my cache and deleted all applets.  Ran it again but still no programs :-(

 

On another note is my password via the portal URL not the same as my password via a port forward?

 

 

 

Edited by MarkJames
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Never mind - the password got defaulted for some reason.  

My programs are now there after the reboot.  Firmware and UI are at 5.7.1 Thanks.  

Any idea why the password I use if I launch using the my.isy.io/isy/xxxx link in IoX finder is not the same as the one I use if I launch using my direct IP?

 

 

Edited by MarkJames
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  • Solution
On 12/27/2023 at 9:50 PM, MarkJames said:

On another note is my password via the portal URL not the same as my password via a port forward?

 

 

On 12/27/2023 at 10:21 PM, MarkJames said:

Any idea why the password I use if I launch using the my.isy.io/isy/xxxx link in IoX finder is not the same as the one I use if I launch using my direct IP?

When you access using the my.isy.io link you should use the portal user/pass credentials. This is usually an email for user ID.

When you connect locally or using port forward (meaning directly to the device from outside your network) you should use the local/direct connection credentials. This will usually be admin/pass (whatever pass you use when local to the device). 

Security tip…since port forwarding means you bypass all security to connect to the device you should make sure you’re not using the “default” user/pass combination. 

This is always how it has been…nothing new for those connection credentials. 

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Thanks - I've been an ISY user for some 20 years or so and have never bothered with the internet access/certificate part of it.  I've always used a port forward and secure password.  Accessing it from the portal 'looks' the same but apparently uses the portal credentials instead - which I found a bit confusing.  Now I get it.

 

mark

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