andrew77 Posted March 6 Posted March 6 (edited) The KPL goes to 100% instantly when told to turn on any other percentage. I also have the ramp rate set to 2 seconds and it just goes immediately on or off. If I ask it to go to a certain percentage it doesn't nothing. On the iPhone app it goes to different percentages immediately regardless of ramp rate. I've just upgraded and combed through everything so I'm not sure what is wrong here. The device doesn't react to the scene even though the GUI does Edited March 6 by andrew77
Solution paulbates Posted March 6 Solution Posted March 6 Too much "on time" or bad links could explain some of this. Just to clarify, the UDM app gets different results than the iox console and programs? There's limited things that can be done: You might have done this, but pull the air gap out, count to 10 and push back in to restart it If that doesn't do it, factory resetting the kpl and restore device which will replace the links table. I don't have any KPLs at this house but had them for a long time at my prior house and either air-gapping or occasionally factory resetting and restoring helped.
Geddy Posted March 6 Posted March 6 (edited) 1 hour ago, andrew77 said: I also have the ramp rate set to 2 seconds and it just goes immediately on or off. Make sure if you're setting these parameters in admin console to click the "button" to the left of the on level and ramp rate. You should see it change "writing" in the device tree momentarily and maybe a "system busy" box pop up and go away. Having to click the button has been a quirk in the admin console since 5.x was introduced. It's not intuitive as many will use the "Write Changes" button at the bottom of the screen. Edit: I just tried with UD Mobile (I had AC open) - had same issue you reported that if I changed on% and ramp rate it did not seem to change. I closed admin console and ran a sync on UD Mobile and the on/off ramped correctly and to the on%. I then reset the on% to 100 and ramp rate to .2 seconds and it correctly updated and operated. I then changed back to lower on% and slower ramp and it worked. Do you have admin console open when you're making the changes on the app? Have you run sync on the UD Mobile app recently? I only ran sync once. Again, my tests were on an individual dimming lamp link device, not a scene. 1 hour ago, andrew77 said: The device doesn't react to the scene even though the GUI does Scenes are a little different monster than controlling the device directly. Can you post a screen shot of the KPL scene? Should show "Device | Action | Status" information. Post of the root of the scene and any controllers of the scene. I'm not very strong in diagnosing scene issues, but know many others here are and maybe they can help at the scene level. Edited March 6 by Geddy edit for UD Mobile testing
andrew77 Posted March 7 Author Posted March 7 I did run a Sync on the mobile as I noticed it wasn't the same as the UD GUI I will try what you and Paul mentioned on Friday when I'm off work and can focus on the issues. Thank you both for replying. I'll reply back Friday with my findings Drew 1
andrew77 Posted March 9 Author Posted March 9 On 3/6/2024 at 10:25 AM, paulbates said: Too much "on time" or bad links could explain some of this. Just to clarify, the UDM app gets different results than the iox console and programs? There's limited things that can be done: You might have done this, but pull the air gap out, count to 10 and push back in to restart it If that doesn't do it, factory resetting the kpl and restore device which will replace the links table. I don't have any KPLs at this house but had them for a long time at my prior house and either air-gapping or occasionally factory resetting and restoring helped. I did a factory reset and wrote the updates to the device. It now seems to respond to correct ramp rates and specific percentages. Thank you for the help. It's an old KPL and the Air Gap tab is worn off. I had to take the keypad off to pull it out. I think I'll buy a spare KPL just in case.
andrew77 Posted March 11 Author Posted March 11 I have noticed the KPL isnt responding again. I may just order another and replace it. Any last thoughts before I do?
paulbates Posted March 11 Posted March 11 (edited) 1 hour ago, andrew77 said: I have noticed the KPL isnt responding again. I may just order another and replace it. Any last thoughts before I do? Ordering a new one is best. The short recovery from a reset/restore is Insteon end-of-life behavior in my experience. Edited March 11 by paulbates 1
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